Sr Analyst - IT Bus Sys

Maximus; McLean (VA); On-site; USD 91,000 - 112,000; Full time

Benefits offered by this job

Telecommuting permitted

Job summary

Maximus is seeking a Sr Analyst - IT Business Systems to define functional and non-functional requirements, write user stories, and guide acceptance criteria with input from product owners. The role involves translating business needs into technical specifications, documenting designs, and collaborating with QA, UI, and DevOps to ensure HIPAA-compliant, production-ready deployments.

You will work with Power BI and Excel for data reporting, participate in Scrum ceremonies, and draft training

Qualifications

• Bachelor’s degree in Information Science, Computer Science, Information Technology, or closely related field.
• Experience gathering requirements, designing business and technical artifacts, and testing healthcare systems in Agile.
• 2+ years as SME in Call Center Integration, CRM, or Provider Management Systems.

Responsibilities

• Define functional and non-functional requirements and user stories with product owner input.
• Translate user needs into technical specs and system design artifacts.
• Document functional design with feedback from product owners, developers and architects.
• Test end-to-end functionality for MPC, including CRM and Genesys integration.
• Collaborate in Scrum ceremonies to ensure understanding of requirements by dev teams.
• Draft and review acceptance criteria alongside user stories and use cases.
• Log defects and support production readiness with cross-functional teams.
• Create workflow diagrams, process docs, and quick-reference guides.
• Review wireframes and ensure UX guidelines are followed.

Skills

Agile

User stories

Process modeling

Education

Bachelor's degree in IT/CS

Tools

JIRA

Power BI

Excel

Job description

Sr Analyst - IT Business Systems - Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.

I: Essential Job Functions:

• Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.
• Conduct business process analysis and workflow mapping to translate user needs into technical specifications and system design artifacts.
• Document the functional design of the system integrating feedback from product owners, developers, and architects.
• Test end to end functionality for Maximus Provider Connexion (“MPC”) including Customer Relationship Management (“CRM”) and Genesys integration.
• Ensure and review that the business/technical requirements are understood and participate in scrum team ceremonies to review the requirements with the development team.
• Draft and review user stories with product owners, developers and testers.
• Create and execute test cases against defined and approved user stories.
• Review and create user manuals based on functional designs.
• Create and maintain business solution blueprints with product owner oversight.
• Prepare detailed acceptance criteria alongside user stories and use cases.
• Log and track defects and collaborate on resolution for production readiness.
• Create workflow diagrams and process documentation under product-owner oversight.
• Develop quick-reference guides and training materials to supplement user manuals.
• Collaborate with User Interface teams to review wireframes, create mockups using Balsamiq and Enforce standard UX guidelines for consistent design.
• Collaborate with QA, UX, and DevOps teams to verify deployment readiness and maintain compliance with healthcare data-management standards (HIPAA)
• Work with the performance team to support user stories and contribute to drafting technical spikes for developers.

II: Education and Experience Required:

• Bachelor’s degree in Information Science, Computer Science, Information Technology, or a closely related field plus 5 years experience in State Medicaid healthcare systems, and experience supporting requirements gathering, business and technical design, and testing of healthcare systems in an Agile environment, of which 2 years included experience as a Subject Matter Expert in Call Center Integration, Customer Relationship Management and Provider Management Systems.

III. Special Skills Required:

Agile & Project Management

• Requirements, user stories, acceptance criteria
• Process modeling, BPMN diagrams, documentation

Business Analysis & Healthcare

• Requirements, user stories, acceptance criteria
• Process modeling, BPMN diagrams, documentation

Testing & Quality Assurance

• Defect tracking (JIRA)

Data & Reporting

• Power BI, Advanced Excel

Design & Documentation Tools

• Cross-functional team collaboration

Salary: $101,500 per year. Telecommuting Permitted.

MAXIMUS, Inc. is an equal opportunity employer.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail]