Sr. Analyst, IT, Aurora

Nutrien; Aurora (NC); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Nutrien is seeking a Sr. IT Analyst to maintain and support our information systems, collaborating with local and Enterprise IT teams across North America. You will work on Cisco Meraki, Windows/VMware environments, and network infrastructure to ensure employees can perform efficiently.

Role involves implementing new technologies, documenting procedures, and providing Tier 3 escalation for network issues. This is an on-site position based in North Carolina as part of a global team.

Formación

• Two-year IT certificate or 3+ years practical IT experience.
• Experience with Cisco Meraki wireless solutions.
• Knowledge of Networking and Wireless standards.
• Strong understanding of routing protocols (BGP, EIGRP, OSPF).

Responsabilidades

• Follow Nutrien Safety, Health, and Environmental practices.
• Assist end users and identify technical issues and actions.
• Identify continuous improvement opportunities for IT services/processes.
• Maintain inventory and provide network/PC support.
• Install network hardware in industrial settings and support global network.
• Collaborate on network design, implementation, and optimization.
• Escalate Tier 3 network issues and document resolutions.

Conocimientos

Cisco Meraki

Networking

Wireless standards

Routing protocols

Troubleshooting

Communication

Teamwork

Educación

Two-year IT certificate

Bachelor's degree in IT

Herramientas

ServiceNow

Descripción del empleo

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Reporting to the Manager, IT, Nitrogen & Phosphate, the Sr. IT Analyst is responsible for maintaining and supporting our information systems and technology, in addition to collaborating in the development of new initiatives from the business and North American based IT peers. The Sr. IT Analyst will collaborate with local and Enterprise IT teams to maintain systems and satisfy business requests in a timely manner, such that our employees are able to do their jobs effectively and efficiently. This contributes to the productivity of our people, which in turn supports our business.

Consideration will be given to applicants with proven experience with designing/implementing/supporting Cisco networks and/or Microsoft Windows and VMware virtual server environments.

What You'll Do

• Follow all Nutrien Safety, Health, and Environmental practices from both a company and site-specific perspective
• Communicate with end users at different levels of technical expertise and correctly identify the technical issues and corrective actions required
• Help identify solutions for continuous improvement to IT services and/or processes
• Maintain the departmental inventory system and keep network and PC support supply needs fulfilled
• Research, implement, and test new technology independently or as part of a project group
• Create and update client assistance and technical documentation
• Provide basic workstation, server, network, and phone system administration and monitoring as needed in a backup capacity
• Complete user requests through the IT ticketing system (ServiceNow)
• Perform hardware and software installation, inventory, and licensing
• Install network hardware in industrial settings, including plant and mining environments, such as multiple flights of stairs, mining equipment, and draglines
• Be part of the team that designs, implements, improves, and supports a global network environment, including routers, switches, firewalls, and wireless controllers
• Perform problem isolation and resolution of network issues
• Act as a Tier 3 escalation contact for network issues
• Collaborate with network architects on business-critical projects and initiatives to optimize the enterprise network
• Maintain all local area network infrastructure at assigned Nutrien sites, including fiber optic cable, CAT6, indoor and outdoor wireless, and private LTE

What You'll Bring

• Related technical or college certificate (two-year program) or three years of related practical experience in the InformationTechnology Field or a Four Year Degree from IT field preferred
• Experience with Cisco & Meraki wireless solutions
• Knowledge of Networking and Wireless standards
• High-level understanding of dynamic routing protocols such as BGP, EIGRP, and OSPF
• Ability to analyze networking problems and determine a course of action for remediation
• Practical meaningful experience in large-scale networking engineering and operations preferred
• Ability to handle inter-personal communications is required - position will have daily contact with all levels of employees as well aswith outside vendors
• Ability to handle multiple duties simultaneously while adjusting for interruptions and other unplanned work, e.g., special projects
• Ability to work with minimal supervision
• Advanced verbal and written communication skills are essential

What You'll Get

• Purpose-Driven Work –Make an impact as part of a global team feedingthe future and support farmerslocally and around the world
• Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching foryour future
• Grow Your Career – Tuition assistancefor future education and ongoing learning and training opportunities for career advancement pathwaysacross the organization
• Support When it Matters– Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
• Thrive in a Strong Culture – Guided by our core valueswe put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien