Sr AI Solution Engineer - Onsite, Minneapolis, MN

Medtronic plc; United States; On-site; USD 98,000 - 146,000; Full time

Benefits offered by this job

Health, Dental and vision insurance

Health Savings Account

Healthcare Flexible Spending Account

Life insurance

Long-term disability leave

Tuition assistance/reimbursement

Simple Steps well-being program

401(k) plan plus employer contribution

Paid time off

Paid holidays

Employee Stock Purchase Plan

Employee Assistance Program

Capital Accumulation Plan

Job summary

Medtronic plc in Minneapolis, MN is seeking a Sr. AI Solution Engineer to design, build, and optimize AI-powered HR solutions, intelligent workflows, and virtual agents.

You will apply large language models (LLMs), retrieval-augmented generation, and automation to improve employee support and HR processes. This onsite role offers about 10% travel and requires 4+ years in AI solution development, experience with Moveworks or ServiceNow Virtual Agent, Workday Extend, and strong API integration

Qualifications

• Bachelor's degree in a related technical field with 4+ years AI solution development experience.
• Experience with agentic AI platforms (Moveworks/ServiceNow Virtual Agent/Workday Extend) or UiPath.
• Proficiency with LLMs, RAG architectures, embeddings, or prompt engineering.

Responsibilities

• Design and build intelligent HR workflows and virtual agents.
• Develop AI applications using LLMs, RAG, and orchestration frameworks.
• Create conversational AI solutions for HR use cases and onboarding.
• Develop integrations and APIs across HR, ERP, and collaboration systems.
• Configure and optimize workflows and data models within ServiceNow and Workday.
• Analyze usage metrics and NLP accuracy to improve automation.

Skills

AI solution development

Automation engineering

Python

JavaScript

PowerShell

REST APIs

LLMs

RAG

Prompt engineering

Education

Bachelor's degree in Computer Science, Information Systems, or related technical field

Tools

Moveworks

ServiceNow Virtual Agent

Workday Extend

Job description

We anticipate the application window for this opening will close on 29 Oct 2026. Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life As part of our HR Digital and AI Transformation, the HR organization is advancing a digital-first operating model that uses artificial intelligence (AI) and intelligent automation to improve employee experiences and HR operations. The team develops scalable solutions across the employee lifecycle using technologies including Moveworks, ServiceNow, Workday, Snowflake, Databricks, and UiPath. This position is based in Minneapolis, Minnesota and is onsite. Travel is approximately 10%. The Sr. AI Solution Engineer will design, build, and optimize AI-powered HR solutions, intelligent workflows, virtual agents, and integrations. This role will apply large language models (LLMs), agentic AI, automation, and enterprise platforms to improve employee support, automate HR processes, and enable scalable digital experiences.

Primary Responsibilities

• Design and implement intelligent HR workflows and virtual agents using platforms such as Moveworks, ServiceNow Virtual Agent, and Workday Extend.
• Build and deploy AI applications using LLMs, AI agents, retrieval-augmented generation (RAG), prompt engineering, and orchestration frameworks.
• Develop conversational AI solutions for HR use cases, including policy questions, case resolution, onboarding, and employee support.
• Develop integrations, application programming interfaces (APIs), microservices, and reusable components across HR, enterprise resource planning (ERP), and collaboration systems.
• Configure and optimize workflows, business rules, and data models within ServiceNow, Workday, and other HR applications while supporting solution reliability, security, and scalability.
• Analyze usage metrics, resolution rates, and user feedback to optimize automation logic, natural language processing (NLP) accuracy, virtual agents, and robotic process automation (RPA), while collaborating with HR and IT teams through agile delivery.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related technical field and 4+ years of experience in AI solution development, automation engineering, or platform configuration.
• Experience with at least one agentic AI platform, such as Moveworks, ServiceNow Virtual Agent, or Workday Extend, OR an RPA platform such as UiPath.
• Experience with LLMs, RAG architectures, vector databases, embeddings, or prompt engineering.
• Programming experience using Python, JavaScript, or PowerShell.
• Experience integrating enterprise applications using REST APIs, JSON, OAuth, webhooks, or middleware.

Preferred Qualifications

• Experience with AI orchestration frameworks such as Semantic Kernel, LangChain, LangGraph, or AutoGen.
• Experience with Workday Studio, Workday Extend, ServiceNow Flow Designer, or ServiceNow Virtual Agent Designer.
• Experience with enterprise LLMs, vector databases, SQL, Snowflake, or Databricks.
• Experience with UiPath Studio, Orchestrator, or Automation Hub.
• Experience with HR processes and systems, including onboarding, case management, employee support, data privacy, security, or compliance.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$97,600.00 - $146,400.00

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

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