Sr. Advisor (Key holder)

CJ OLIVE YOUNG USA; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with Company Match

Employee Discount Program

Health/Dental/Vision Insurance

Paid Time Off

Paid Sick Leave

Job summary

CJ Olive Young USA, Inc. is seeking a Senior Advisor to lead on the sales floor and develop the team as Olive Young expands in the U.S., delivering brand experience and driving daily operations.

You will collaborate with the Store Manager to implement promotions, manage inventory, and ensure exceptional customer service across omnichannel touchpoints. Open availability and leadership experience are required.

Qualifications

• Open availability including evenings, weekends, and holidays.
• Stand, bend, walk for extended periods; lift up to 25 pounds regularly and up to 50 pounds occasionally.
• 2+ years of retail, beauty, or customer-facing experience with leadership or supervisory responsibilities.
• Strong leadership, coaching, and team development skills.
• Experience with scheduling, time & attendance management, and performance feedback processes.
• Familiarity with basic employee relations (ER) matters is a plus.

Responsibilities

• Lead on-floor sales execution and coaching, support promotions, and omnichannel initiatives.
• Monitor KPIs and collaborate with Store Manager to hit targets.
• Oversee end-to-end inventory operations and stockroom standards.
• Support inventory health and loss prevention and resolve discrepancies.
• Deliver high-quality in-store customer experience including exchanges, returns, and omnichannel service.
• Oversee merchandising, cleanliness, signage, tester hygiene, and in-store events.
• Serve as keyholder and manager on duty in Store Manager’s absence.
• Manage cash handling tasks and deposits, investigate variances.
• Support safety, facilities, compliance, and loss prevention.
• Assist with scheduling, attendance tracking, payroll coordination, onboarding.
• Coach and develop team members through training and feedback.

Skills

Leadership

Coaching

Customer service

Communication

Organizational skills

Tools

POS systems

Scheduling tools

Tablets

Job description

Benefits: 401(k) with Company Match, Employee Discount Program, Comprehensive Health/Dental/Vision Insurance, Paid Time Off, Paid Sick Leave, and more.

Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills, competencies, and proficiency for the role.

About Us

Since 1999, Olive Young has defined the health and beauty industry as South Korea’s No. 1 retailer. With over 1,400 stores and a global network spanning 150 countries, we are evolving into a premier lifestyle platform.

CJ Olive Young USA, Inc is now scaling rapidly across North America, blending K-beauty innovation with curated local brands. We are building a dynamic team to shape the future of our U.S. market—a future rooted in discovery. We don’t just follow trends - we anticipate them, curating unique routines and exclusive finds that make beauty feel fresh and uplifting.

We believe beauty is about celebrating individuality, not chasing perfection. If you are curious, open to what’s next, and excited to grow, we invite you to be part of our story.

About the Role

As an Olive Young Senior Advisor, you lead by example, inspiring customers on their healthy beauty journey while building and developing your team to successfully deliver Olive Young’s brand to the U.S. retail market for the very first time. You are a key leader on the sales floor and a trusted partner to the Store Manager — driving daily operations, managing and supporting the team, and ensuring operational excellence.

Beyond daily operations, you play a strategic role in driving sales performance by leveraging insights and analysis to plan and execute seasonal promotions and business initiatives. You are passionate about developing your team’s skills and career growth, providing regular coaching, feedback, and support to build confidence and capability. Through effective team management and proactive leadership, you create an inclusive and high-performing environment that consistently delivers results and brings Olive Young’s mission to life.

What You’ll Do

• Support sales execution on the floor by coaching daily selling behaviors, assisting with promotions, LSM (store self-promotion), and omnichannel initiatives, and driving strong execution through real-time feedback and leadership presence.
• Monitor key sales and operational KPIs by tracking performance trends, supporting sales and profit targets, identifying risks and opportunities, and partnering with the Store Manager on adjustments to drive business results.
• Support end-to-end inventory operations, including automatic replenishment reviews, order accuracy checks, tester management, resolution of misdeliveries and damaged goods, and maintaining accurate stock flow and organized stockroom standards.
• Support inventory health and loss prevention by assisting with out-of-stock response, clearance execution, product disposal, SHD, and stagnant inventory control, and investigating inventory discrepancies.
• Deliver a high-quality in-store customer experience by supporting sales consultations, payment and packaging, exchanges and returns, omnichannel service assistance, and handling customer inquiries and escalations as needed.
• Oversee sales floor and back-of-house execution to ensure consistent standards across merchandising, cleanliness, signage, tester hygiene, and the delivery of in-store services and events (including skin and scalp scan services).
• Serve as a keyholder and manager on duty in the Store Manager’s absence, ensuring store opening and closing procedures, POS operations, and cash handling controls are executed in accordance with company standards.
• Manage cash handling processes, including opening and closing cash tasks, organizing deposits, maintaining adequate change, initiating safe deposits when required, and conducting investigations into cash variances or losses, escalating findings appropriately.
• Support store safety, facilities, and compliance by conducting basic inspections, reporting system or facility issues, following emergency response procedures, and adhering to company policies, safety standards, and loss prevention practices.
• Support store staffing and workforce operations by assisting with scheduling, attendance tracking, payroll coordination, onboarding, and staffing coverage to meet daily business needs.
• Coach and develop team members through on-the-job training, performance feedback, recognition, and skills development, while supporting required training completion and documentation.

Team Leadership & Performance Management

• Supervise and support Advisors and Crew, ensuring alignment with daily priorities and company standards.
• Manage team time and attendance, including scheduling, shift coverage, and adherence to labor policies.
• Assist with employee relations matters professionally and confidentially, in partnership with the Store Manager.
• Support onboarding and continuous development of new and existing team members.
• Perform other duties as needed to support store operations.

What We’re Looking For Requirements & Qualifications

• Open availability, including evenings, weekends, and holidays.
• Ability to stand, bend, walk, and move for extended periods; climb ladders, and perform physical tasks required to support store operations. This role requires the ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds.
• Strong sense of ownership with the ability to remain self-directed, results-oriented, and effective both independently and as part of a team.
• 2+ years of retail, beauty, or customer-facing experience, including leadership or supervisory responsibilities.
• Demonstrated leadership capability with the ability to coach, motivate, and support team development.
• Track record of contributing to sales performance and delivering exceptional customer service.
• Experience supporting scheduling, time & attendance management, and performance feedback processes.
• Familiarity with basic employee relations (ER) matters is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Comfortable using technology such as POS systems, scheduling tools, and tablets to support store operations and reporting.
• Bilingual in Korean and/or Spanish is a plus.

We are committed to creating an inclusive workplace — reasonable accommodations will be provided to qualified individuals with disabilities to ensure they can perform the essential functions of this role.

Why You’ll Love Working Here

• Competitive compensation and opportunities for advancement into store leadership roles.
• Comprehensive training and ongoing development to strengthen leadership and retail management skills.
• A collaborative, inclusive work environment that celebrates passion, creativity, and growth.
• Flexible scheduling and potential eligibility for benefits based on hours worked.

Join us as a Senior Advisor and be part of Olive Young’s rapid U.S. expansion! As an ambassador of South Korea’s biggest beauty retail phenomenon, you’ll help bring the excitement of Olive Young to a global stage.

Equal Employment Opportunity Statement

CJ Olive Young USA, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees. We believe in hiring with empathy and strive to build a diverse workforce that reflects our community. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants are encouraged to apply and will receive consideration without regard to these factors.