Sr. Advisor, Compliance Services

CarMax Business Services; United States; On-site; USD 83,000 - 124,000; Full time

Job summary

CarMax Business Services in Richmond, Virginia seeks a Senior Advisor in Compliance Services to safeguard regulatory compliance across the enterprise. You will support risk management, develop SME knowledge for CAF and high‑risk areas, and advise on control design while guiding change.

You will partner with leaders and legal, execute testing and monitoring, document findings for executives, and mentor junior advisors, contributing to a best‑in‑class compliance program.

Qualifications

• Bachelor’s degree in accounting, business, or related field.
• 4+ years of compliance or audit experience; or 7+ years in lieu of a degree.
• Detailed knowledge & prior experience with risk assessments, internal controls, root cause analysis, and compliance principles.
• Proven ability to work independently, build relationships, communicate clearly on complex issues, and balance multiple priorities.

Responsibilities

• Partner with operational leaders and legal to advise on process/control design and remediation.
• Plan and execute operational compliance testing and monitoring activities.
• Develop risk coverage strategy and testing efficiencies.
• Gather, review, and validate information and testing documentation.
• Escalate issues and collaborate with leaders on remediation actions.
• Summarize findings for executive reporting.
• Support compliance training and reporting initiatives.
• Ensure high-quality documentation, guidance, and reporting.
• Mentor junior advisors.

Skills

Independent work

Relationship building

Communication

Prioritization

Education

Bachelor’s degree in accounting, business, or related field

CPA, CIA, or CISA certification

Tools

GRC tools

IT general controls

Job description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be!

Position Overview

As a Sr. Advisor in Compliance Services, you will play a key role in safeguarding CarMax’s operational integrity and regulatory compliance. In this role, you will support risk management and compliance program activities related to operational regulatory compliance with federal and state laws, industry frameworks, and internal policies. You will develop critical relationships with risk owners and legal team members at all levels of the organization. You will develop process and requirement subject matter expertise for some of CarMax Auto Finance (CAF) and CarMax’s highest risk areas. From this knowledge, you will successfully advise on complex process and control design, become a trusted advisor to business leaders, and guide through change by operationalizing regulatory requirements into controls. Leveraging your subject matter expertise, business relationships, and various monitoring activities, you will propose, plan and lead testing efforts

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

You will be part of a dynamic compliance team that is continually innovating our compliance risk management programs leveraging data, technology, and automation. This high-performing diverse team is responsible for operational regulatory compliance across CarMax and its service providers. This team plays a critical role in safeguarding CarMax’s reputation and supporting best‑in‑class compliance practices.

Role Responsibilities

• Partner closely with operational leaders and legal team members to develop and maintain process and regulatory requirement subject matter expertise and advise on process/control design, gaps, and remediation.
• Plan and execute operational compliance testing and monitoring activities to identify, evaluate, and report out on risks, non‑compliance, inconsistencies, and process improvements.
• Develop risk coverage strategy and creative efficiencies for testing.
• Gather, review, and validate information as well as testing documentation that supports risk coverage, risk assessment, external examinations, and other reviews.
• Escalate issues, identify root causes, and collaborate with business leaders on appropriate actions to remediate.
• Summarize complicated findings for executive reporting.
• Support compliance training and communication initiatives in support of overarching Compliance Program objectives.
• Ensure consistent high‑quality documentation, guidance, and reporting.
• Mentor junior advisors.

Required Qualifications

• Bachelor’s degree in accounting, business, or related field.
• 4+ years of compliance or audit experience, preferably in public accounting or large corporate internal audit/compliance department; or 7+ years of relevant experience in lieu of a degree.
• Detailed knowledge & prior experience with risk assessments, internal controls, root cause analysis, and compliance principles.
• Proven ability to work independently, build relationships, communicate clearly on complex issues, and balance multiple priorities.

Preferred Qualifications

• CPA, CIA, or CISA certification.
• Experience with automated controls, IT general controls, and GRC tools.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

Equal Opportunity Employer

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Salary

The annual salary for this position is: $82,800.00 - $124,200.00 May be eligible for bonus and equity.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full‑time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Our Impact

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.