Sr. Administrative Associate

RR Donnelley; Wheeling (WV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Job summary

RR Donnelley seeks a Senior Administrative Associate to provide a range of administrative support functions across site operations. Responsibilities include expense/time/invoice entry, calendar management, and client communications.

The role emphasizes training, process improvements, and acting as a SME for admins, with a standard M-F, 8am-5pm schedule. Candidates should bring at least two years of admin experience, strong MS Office skills, excellent communication, and a professional, discreet

Qualifications

• Minimum 2 years administrative support experience in a professional organization.
• Advanced MS Office skills; strong keyboarding and typing abilities.
• Able to troubleshoot applicable software and support processes.
• Strong attention to detail; able to manage multiple projects.
• Ability to meet deadlines and handle confidential documents with discretion.
• Excellent written and verbal communication; professional demeanor.

Responsibilities

• Answer phone lines and provide customer service.
• Data entry for expenses, time, invoices, and other items.
• Calendar management, scheduling meetings and conference rooms.
• Oversight of confidential company information and distribution lists.
• Use logs and tracking software for administrative tasks.
• Deliver training plans and serve as a resource for Admins.

Skills

MS Office

Typing

Time management

Attention to detail

Multitasking

Customer service

Communication skills

Discretion

Education

High school diploma

Job description

• Compensation: USD 18.22 - USD 25.53 - hourly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.

M-F (8am-5pm)

(* denotes an essential function)

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work
• *Ensure that job tickets are properly filled out before beginning work
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Troubleshoot basic equipment problems
• *Assist in developing training plans and process maps for the administrative operation
• *Deliver training plans to a team of Admins
• *Serve as a subject matter expert and resource for junior employees
• *Interact with clients in person, over the phone, via video or electronically
• Prioritize workflow
• Performs Quality Assurance on own work and work of others
Answer telephone, emails, and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent education
• Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experience
• Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiar with other software programs for providing administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

Additional Information

The rate of pay for this role at the noted RRD location is $18.22-25.53/ hour. Typically, roles follow step
progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly
rate of pay, the total compensation package may also include overtime, shift
differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision
coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other
voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance
and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.