SR. ACCOUNTING COORDINATOR (HYBRID)

Compass Group USA; Charlotte (NC); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA is seeking a Sr. Accounting Coordinator (Hybrid) in Charlotte, NC to maintain accurate customer master data and support billing, payment, and reporting processes. In this role you will collaborate with Finance, Accounts Receivable, Operations, Tax, Technology, and other partners to ensure adherence to internal controls and company policies.

Strong Excel and SAP experience preferred. This position offers exposure to a broad master data domain with opportunities to improve

Qualifications

• Associate's degree in Business, Finance, Accounting, or related field.
• 2+ years corporate experience preferred.
• Strong Excel data validation and reconciliation skills.
• Familiarity with SAP financial modules preferred; experience with SAP S/4HANA, ECC, or related tools is a plus.
• Excellent communication and detail orientation.

Responsibilities

• Review, audit, and process customer maintenance requests via SAP S/4HANA and related portals.
• Create and maintain customer and Business Partner records in SAP S/4HANA and ECC.
• Validate approvals and documentation before processing new setups or changes.
• Perform data quality and governance checks, including duplicate prevention.
• Maintain customer financial attributes and payment terms.
• Monitor mailbox activity and route requests to owning teams.
• Process SAP S/4HANA customer requests with accurate documentation.
• Support AR and Treasury processes, including ACH onboarding.
• Complete HighRadius customer maintenance activities.
• Review CaterTrax customer files and resolve mapping issues.

Skills

Mass data validation

Data reconciliation

Data analysis

Excel proficiency

Office suite

Communication skills

Attention to detail

Time management

Education

Associate's degree in Business, Finance, Accounting, or related field

Tools

SAP S/4HANA

SAP ECC

HighRadius

CaterTrax

Ticketing systems

Job description

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Position Title:SR. ACCOUNTING COORDINATOR (HYBRID)

Salary: $25-$30/hour

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Function as a key member of the Customer Master team responsible for maintaining accurate, complete, and compliant customer master data. Work collaboratively with Finance, Accounts Receivable, Operations, Tax, Technology, and other cross-functional partners to support customer creation, maintenance, billing, payment, and reporting processes while ensuring adherence to organizational policies and internal controls.

Essential Functions and Responsibilities

• Review, audit, prioritize, and process incoming customer maintenance requests in a timely manner through approved intake channels, including shared mailboxes, SAP S/4HANA customer request workflows, Helix tickets, and related forms or portals.
• Create and maintain customer and Business Partner records for contractual and catering business in SAP S/4HANA and ECC, following established key controls and documentation requirements.
• Validate required approvals and supporting documentation before processing new customer setups or changes. Research incomplete, conflicting, or unclear requests and follow up with requestors as needed.
• Perform customer data quality and governance checks, including duplicate prevention, address validation, customer relationship review, and confirmation that requested changes align with company standards.
• Maintain customer financial and sales-related attributes, which may include payment terms, customer groups, partner functions, Bill-To, Ship-To, Sold-To and Payer relationships, alternate payer assignments, blocks, and organizational extensions.
• Monitor and manage daily Customer Maintenance and Payment Terms mailbox activity, respond to inquiries, communicate status and next steps, and route requests to the appropriate owning team when outside Customer Master scope.
• Review and process SAP S/4HANA customer requests by validating submitted information, correcting eligible fields when appropriate, and approving or declining requests with clear documentation.
• Support Accounts Receivable and Treasury processes, including ACH onboarding, outgoing ACH refunds, customer updates needed for refunds, and controlled distribution of confidential banking information to clients.
• Complete HighRadius customer maintenance activities, including reviewing alternate payer recommendations, maintaining alternate payer relationships, and validating customer activity or setup as required.
• Review CaterTrax customer files, error reports, and cross-reference mappings. Research and resolve customer mapping, invoice, or payment-related issues in coordination with applicable teams.
• Monitor assigned Helix tickets and customer request queues, document actions taken, communicate resolution, and ensure requests are closed accurately and timely.
• Complete recurring audit, verification, and compliance reviews to confirm customer records and processed changes meet established policies, approvals, and control requirements.
• Maintain accurate customer master information supporting Accounts Receivable, Accounts Payable, billing, cash application, collections, tax, reporting, and downstream integrations.
• Communicate and enforce company policies related to customer setups and changes while providing professional, responsive customer service to associates at all levels of the organization.
• Organize, validate, and process customer master data for monthly activities, fiscal year-end realignments, company-code or sales-area changes, customer hierarchy updates, closed cost centers, and other scheduled maintenance.
• Provide support for Customer Master projects, process improvements, system implementations, data cleanup, company integrations, acquisitions, divestitures, and migration or conversion activities.
• Identify opportunities to improve efficiency, reduce rework, strengthen data quality, and standardize Customer Master processes and documentation.
• Exercise independent judgment and make routine processing decisions without continual guidance, escalating policy exceptions, control issues, or complex scenarios to management.
• Perform other tasks and projects as assigned by management.

Qualifications

• Associate's degree in Business, Finance, Accounting, or a related field preferred.
• 2+ years of corporate business experience preferred.
• Strong skills in mass data validation, review, reconciliation, and analysis using Microsoft Excel.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and Teams.
• Working knowledge of SAP financial modules preferred; experience with SAP S/4HANA, ECC, HighRadius, CaterTrax, or ticketing/workflow tools is a plus.
• Demonstrated understanding of master data and its impact on billing, Accounts Receivable, reporting, cash application, collections, tax, and other downstream processes.
• Ability to work in a fast-paced environment while maintaining accuracy, attention to detail, confidentiality, and compliance with deadlines and standards.
• Excellent written and verbal communication skills with the ability to provide clear guidance and customer service to associates at all levels of the organization.
• Strong organizational, research, analytical, and problem-solving skills.
• Ability to manage competing priorities, work independently, adapt to change, and elevate issues appropriately.
• Positive, innovative, and self-motivated approach with a willingness to identify process efficiencies and improvements.
• Ability to understand how the role contributes to broader business, financial, operational, and customer outcomes.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.