Sr. Account Manager - Retail Media

Albertsons Media Collective; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Associate discounts

Health & wellness benefits

Paid time off

Career development

Inclusive culture

Job summary

Albertsons Media Collective is seeking a Sr. Account Manager Level 3 to deliver best-in-class client experiences, drive renewals, and unlock upsell opportunities. You will be the primary day-to-day contact for Collective clients, delivering strategic, data-driven programs and ensuring flawless execution of campaigns and annual plans.

The role is based in a hybrid setup with in-office work 2 days per week across multiple locations including NYC and other US cities.

Qualifications

• 6+ years of Media/Retail/Account Management experience.
• Strong organization and process development skills.
• Ability to tell stories with data and present to executives.
• Collaborates effectively with cross-functional teams and partners.

Responsibilities

• Serve as primary day-to-day contact for Collective clients and drive renewals.
• Identify upsell opportunities and deliver data-driven campaigns.
• Maintain CRM hygiene and ensure on-time campaign launches.
• Collaborate with Sales to create client materials and programs.
• Monitor key metrics and provide insights and wrap reporting.
• Travel as needed.

Skills

Media / Retail experience

Account management

Client relationship building

Data storytelling

Presentation skills

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main Responsibilities

The Sr. Account Manager Level 3 is responsible for delivering best-in-class client experiences when working with The Collective. The Sr. Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Sr. Account Manager is an expert in delivering strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.

The position is in office 2 days per week and will be based in Pleasanton CA, Fullerton CA, Boise ID, Plano TX, Itasca IL or NYC.

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
• Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
• Collaborates with Sales counterpart to advise and create material for T2T/ BR/ Lunch & Learns
• Support and collaborate with merchandising partners
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
• Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Works in lockstep with Sellers to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
• Continuously monitor, learn and develop knowledge of retail media landscape
• Client travel as needed

We Are Looking For Candidates Who Possess The Following

• 6 plus years of Media/Retail/Account Management Experience
• Exceptional organization and process development skills
• Expert ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
• Strong ability to foster partnerships with merchandising partners

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.