Sr Account Manager, Banking

001 The Northern Trust Company; Denver (CO); On-site; USD 68,000 - 112,000; Full time

Benefits offered by this job

401k and pension

Health benefits

Paid time off

Discretionary bonus

Job summary

Northern Trust is seeking a Sr Account Manager, Banking to coordinate account administration for Banking clients and support client servicing activities. You will respond to inquiries, produce reports, and oversee transaction processing while partnering with Banking Advisors to drive business development.

The role emphasizes resolving operational issues and delivering a high-quality client experience in an in-office setting.

Qualifications

• 5+ years in financial services, client servicing, or accounting-related roles.
• Strong knowledge of banking products and services.
• Understanding of internal banking functions and credit processes.
• Demonstrated analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Strong communication skills with clients and internal partners.

Responsibilities

• Serve as primary contact for complex client inquiries related to banking products and services.
• Support development and implementation of tailored banking solutions, including treasury management, for Wealth Management clients.
• Assist Banking Advisors with account administration, business development initiatives, and client presentations.
• Conduct initial due diligence for credit opportunities, including gathering financial statements and basic industry research.
• Coordinate with CSST to execute daily transaction activity, including payments and borrowing transactions.
• Ensure client account information is accurate and up to date across systems.
• Develop and execute action plans to support client servicing needs and timely follow-up.
• Communicate proactively with clients regarding account status, documentation needs, and servicing updates.

Skills

Banking knowledge

Analytical skills

Communication skills

Client servicing

Time management

Team coordination

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Overview

Sr Account Manager, Banking

Under general supervision, this role is responsible for coordinating account administration for Banking clients. The position supports client servicing activities, responds to inquiries, produces reports, and oversees transaction processing. The role also partners with Banking Advisors to support business development efforts, including client presentations and coordination with internal servicing teams. Responsibilities include resolving operational issues and ensuring a high-quality client experience.

Key Responsibilities

• Serve as the primary point of contact for complex client and partner inquiries related to banking products and services
• Support the development and implementation of tailored banking solutions, including treasury management, for new and existing Wealth Management clients
• Assist Banking Advisors with account administration, business development initiatives, and client presentations
• Conduct initial due diligence for credit opportunities, including: Gathering financial statements Performing basic industry research and feasibility analysis Compiling required credit documentation Act as liaison with the National Credit Center throughout the credit underwriting process
• Coordinate with the Client Service Support Team (CSST) to execute daily transaction activity, including: Payments, fees, and borrowing transactions Inquiry resolution and servicing requests Credit documentation and file maintenance
• Support deposit-related activities such as account openings, exception processing, and overdraft handling
• Ensure client account information is accurate and up to date across systems
• Develop and execute action plans to support client servicing needs, ensuring timely follow-up and resolution
• Serve as a resource for relationship servicing teams on complex client relationships
• Communicate proactively with clients regarding account status, documentation needs, and servicing updates
• Build a strong understanding of client needs and effectively coordinate with internal partners to deliver solutions
• Identify opportunities to improve service delivery, efficiency, and operational processes
• Maintain working knowledge of loan agreements, financial statements, and related documentation

Qualifications

• 5+ years of experience in financial services, client servicing, or accounting-related roles
• Strong knowledge of banking products and services
• Understanding of internal banking functions and credit processes
• Demonstrated analytical, problem-solving, and organizational skills
• Ability to manage multiple priorities and work both independently and collaboratively
• Strong communication skills with the ability to interact effectively with clients and internal partners

Contract Type and Working Hours

In Office This is an office-based role that requires onsite presence to effectively perform job responsibilities.

Salary Range

Salary Range: $67,500 - 111,500 USD Salary range is a good faith estimate of base pay.

Benefits

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

EEO STATEMENTS

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.