Sr. Account Manager

WebMD LLC; Atlanta (GA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Matching

Life and Disability Insurance

Employee Assistance Program (EAP)

Commuter/Transit Benefits

Job summary

WebMD LLC is seeking an experienced client services professional to join our Account Management team. You will be responsible for building and maintaining strong client relationships, serving as the day-to-day lead on assigned accounts, and ensuring the timely delivery of solutions aligned with client objectives.

This full-time position offers a competitive salary, equity, and benefits. Ideal candidates will manage multiple priorities in a fast-paced environment, collaborate across departments,

Qualifications

• 4-year Bachelor’s degree preferred or related experience.
• Minimum of 5 years of experience with a combination of digital, agency and healthcare experience in an account management or project management background.
• Experience in the Medical Communications or Medical Affairs industry (preferred).

Responsibilities

• Account Management: Day-to-day partnership and collaboration with all departments from sales to execution and launch.
• Build and maintain strong client relationships, including onsite presence as needed.
• Support regular client-facing communications and adhering to client communication standards by preparing and distributing kickoff materials, client status reports, contact reports, MLR meetings and follow-ups.
• Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives.
• Support overall client satisfaction by providing the highest caliber customer-service experience.
• Demonstrate client management expertise, presentation skills, and Medscape product value articulation.
• Demonstrate understanding of revenue delivery and supporting overall team revenue goals.

Skills

Account management

Project management

Client communication

Presentation skills

Education

Bachelor's degree

Job description

WebMDisanEqualOpportunity/AffirmativeActionemployeranddoesnotdiscriminateonthebasisofrace,ancestry,color,religion,sex,gender,age,maritalstatus,sexualorientation,genderidentity,nationalorigin,medicalcondition,disability,veteransstatus,oranyotherbasisprotectedbylaw.

RoleOverview:

We’relookingforanexperiencedandmotivatedclientservicesprofessionaltojoinourAccountManagementteam.Youwillberesponsibleforbuildingandmaintainingstrongcustomerrelationships,actingastheday-to-dayleadonassignedaccounts,andensuringthetimelyandsuccessfuldeliveryofoursolutionsaccordingtocustomerneedsandobjectives.

Thisjobisforyouifyouareanorganizedindividual,havetheabilitytomanagemultiplepriorities,excelinadeadline-drivenenvironment,andhavestrongcommunicationandpersuasionskillswiththeabilitytopivot.Youwillalsohavedemonstratedefficienciesinprojectmanagement,timelineexecution,andteammentorship.

WhatMakesThisJobAmazing:

• You’llbecomepartofourhigh-performing,andclose-knitaccountteam
• Youwillfunctionastheday-to-dayleadonyourbookofbusiness
• Thisisafull-timepositionthatoffersacompetitivesalary,equity,andbenefits.
• Weguaranteeyouwilllearnatremendousamountinashorttime.Forthosewhovalueandexcelintransparent,high-intensity,andhigh-impactenvironments,thereissignificantopportunityforadvancement.

RoleResponsibilitiesinclude,butarenotlimitedto:

• AccountManagement
• Day-to-daypartnershipandcollaborationwithalldepartmentsfromsaletoexecutionandlaunch
• Buildandmaintainstrongclientrelationships,includingonsitepresenceasneeded
• Supportregularclient-facingcommunicationsandadheringtoclientcommunicationstandardsbypreparinganddistributingkickoffmaterials,clientstatusreports,contactreports,MLRmeetingsandfollowups,etc.
• EnsurethetimelyandsuccessfuldeliveryofMedscapesolutionsincollaborationwithcustomerneedsandobjectives
• Supportoverallclientsatisfactionbyprovidingthehighestcalibercustomer-serviceexperience
• Demonstratedclientmanagementexpertise,presentationskills,andMedscapeproductvaluearticulation
• ExhibitathoroughunderstandingofMedscapeprocesstoachieveoptimumefficiencyandspeedtomarket
• Demonstratecomprehensiveunderstandingofrevenuedeliveryandsupportingoverallteamrevenuegoals
• Demonstratedabilitytocommunicate,present,andinfluencecrediblyatalllevelsoftheorganization,includingexecutives
• Abilitytoanalyzeandimproveinternalprocessesandengagewithcompany-wideinitiatives
• OwndevelopmentprocessandimprovementsforassignedPharmasorBrandsSupportongoingPharmaorBrandtraining
• Clienttravelasrequired

• ProjectManagement
• CollaboratewithinternalteamsincludingProjectManagersthroughoutthedevelopmentlifecycletoensureoverallprojecthealth,includingassetreview,internalkickoffmeetings,Clientreviews,qualitychecks,etc.
• PartnerwithSalestohelpmeetclientandinternalgoalsandimproveoverallbusinessperformance
• Focusonhigh-qualityclientdeliverablesanderror-freelaunches
• Demonstrateoverallprocesscomplianceandmastery

Qualifications:

• 4-yearBachelor’sdegreepreferredorwillconsiderrelatedexperience.
• Minimumof5yearsofexperiencewithacombinationofdigital,agencyandhealthcareexperienceinanaccountmanagementorprojectmanagementbackground
• ExperienceintheMedicalCommunicationsorMedicalAffairsindustry(preferred)

Salaryrange:

$90,000-$95,000

BonusEligible:

Thispositionisalsoeligibleforadiscretionarycompanybonus,baseduponbusinessresults.

Benefits

Employeesinthispositionareeligibletoparticipateinthecompanysponsoredbenefitprograms,includingthefollowingwithinthefirst12monthsofemployment:

• HealthInsurance(medical,dental,andvisioncoverage)
• PaidTimeOff(includingvacation,sickleave,andflexibleholidaydays)
• 401(k)RetirementPlanwithemployermatching
• LifeandDisabilityInsurance
• EmployeeAssistanceProgram(EAP)
• Commuterand/orTransitBenefits(ifapplicable)

Eligibilityforspecificbenefitsmayvarybasedonjobclassification,schedule(e.g.,full-timevs.part-time),worklocationandlengthofemployment.