Sr. Account Executive

Navitus; Hartford (CT); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro. M

Referral Bonus Program – up to $750!

Job summary

Navitus Health Solutions is seeking a Sr. Account Executive to own and grow a portfolio of employer groups and health plans, building trusted executive relationships and guiding strategic client initiatives.

You will lead QBRs, partner with sales, analytics and product teams, and upsell value-added programs while translating clinical and financial insights into actionable recommendations. This role emphasizes mentorship and cross-functional collaboration to deliver client outcomes.

Qualifications

• Bachelor’s degree in business, healthcare administration, or related field; or equivalent experience.
• 5-7 years leading highly complex client accounts in PBM/healthcare.
• 5 years managing executive-level client relationships with customization and impact.
• 5 years leading QBRs and strategic client engagements addressing trends and outcomes.
• 5 years resolving complex account issues with sound judgment and escalation where needed.
• 5 years mentoring peers and contributing to cross-functional initiatives.
• 5 years working knowledge of claims adjudication and data interpretation.

Responsibilities

• Own a highly complex book of business including employer groups, health plans, and multi consultant relationships.
• Direct client account strategy with planning, execution, and refinements based on trends and insights.
• Maintain trusted executive-level relationships with clients, brokers, and consultants.
• Guide QBRs by setting agendas, coordinating preparation, and delivering insights.
• Upsell value-added programs into client strategies based on needs and opportunities.
• Translate reports and clinical insights into actionable recommendations.
• Resolve complex client issues independently with judgment and escalation when necessary.
• Mentor Account Executives and lead internal task forces or cross-functional initiatives.
• Other duties as assigned.

Skills

Executive relationships

QBR leadership

PBM/health plan experience

Strategic account management

Mentoring peers

Data-driven decision making

Education

Bachelor’s degree in business or healthcare administration

Equivalent work experience

Tools

Claims adjudication knowledge

Client analytics tools

Reporting systems

Company platforms

Job description

Overview

Navitus Health Solutions is seeking a Sr. Account Executive to join our team!

The Sr. Account Executive (Sr. AE) is a senior level individual contributor responsible for full strategic ownership of complex client accounts within the health plan and employer PBM space. This role leads sophisticated client relationships and books of broker, consultants and/or TPA Agents, serving as the primary strategic partner for Company level clients with high customization, elevated service needs, and complex benefit designs. The Sr. Account Executive independently manages account strategy, resolves complex situations, leads Quarterly Business Reviews (QBRs), and engages executive level client and consultant stakeholders while collaborating closely with internal partners including Sales, Clinical Account Executives, Analytics, Operations, and Product teams.

This position plays a critical role in advancing organizational goals for the organization by strengthening long‑term client partnerships, increasing adoption of value‑added programs, and ensuring solutions are aligned with evolving clinical, financial, and utilization trends. Through strategic insight, professional influence, and mentorship of other Account Executives, the Sr. Account Executive helps elevate client outcomes, reinforces the Company differentiation in the marketplace, and supports sustainable growth across complex client segments.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Lead full strategic ownership of a highly complex book of business, including employer groups, health plans, and multi consultant relationships, ensuring long-term alignment with organizational objectives.
• Direct client account strategy, including planning, execution, and ongoing refinement based on clinical trends, utilization data, and business insights.
• Maintain trusted executive‑level relationships with clients, brokers, and consultants by demonstrating strong listening skills, professional judgment, and the ability to influence outcomes aligned with both client and company priorities.
• Guide Quarterly Business Reviews (QBRs) by setting agendas, coordinating cross‑functional preparation, leading pre‑review planning sessions, and delivering customized insights and recommendations.
• Upsell value added programs such as AGS, medical carveouts with Archimedes products, and clinical program offerings into client strategies based on identified needs and opportunities.
• Translate complex reporting, claims adjudication concepts, and clinical insights into actionable recommendations, identifying root causes of performance gaps across the end‑to‑end process.
• Resolve complex client issues independently by applying deep operational, contractual, and clinical knowledge, while exercising appropriate judgment on when escalation is necessary.
• Mentor Account Executives team members by sharing best practices, producing training materials, and leading internal task forces or workgroups.
• Other duties as assigned.

Qualifications

What our team expect s from you?

• Bachelor’s degree in business, healthcare administration, or a related field, or equivalent work experience, required.
• 5-7 years of progressive experience leading highly complex client accounts within the PBM, health plan, healthcare, or related benefits environment, including responsibility for overall account strategy, performance, and retention required.
• 5 years of demonstrated success managing executive‑level client, broker, and consultant relationships, involving significant customization, financial impact, and strategic oversight required.
• 5 years of experience leading Quarterly Business Reviews (QBRs) and other strategic client engagements that address clinical trends, financial outcomes, utilization patterns, and performance guarantees required.
• 5 years of experience independently resolving complex account issues, applying sound judgment to determine when escalation is necessary versus when issues can be resolved without leadership involvement required.
• 5 years of experience mentoring peers and contributing to formal or informal training, task forces, workgroups, or cross‑functional initiatives that improve client outcomes or operational effectiveness required.
• 5 years of working knowledge of claims adjudication processes, including the ability to assess downstream impacts on client experience, financial outcomes, and clinical program performance required.
• 5 years of experience using client reporting systems, analytics tools, and company platforms to interpret data, generate insights, and support proactive, strategic decision‑making required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.