Sr. Account Director

cw; Austin (TX); On-site; USD 194,000 - 228,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life insurance

Disability insurance

Paid time off

Unpaid time off

Job summary

Cushman & Wakefield is seeking a Sr. Account Director to lead client relationships and strategy across Global Occupier Services service lines, overseeing a team to deliver on contract obligations.

The role requires a strong background in account governance, P&L management, and cross-functional collaboration, with travel up to 20% and a focus on profitable, high-quality service delivery.

Qualifications

• Minimum of 10 years at management level or equivalent.
• Experience in directly leading and managing teams, including people-managers.
• Client, P&L and contract management experience.
• Experience in the management of an integrated services account (IFM, PDS, TM, PA, Strategic Consulting).
• Strong proficiency with MS Office Suite (Word, Excel and PowerPoint).
• Ability to travel up to 20% of time.

Responsibilities

• Understand the client’s business goals and align real estate services with these objectives.
• Implement the overall vision, strategy and measurement metrics to the applicable service lines.
• Lead multi-disciplinary team preparing responses to RFPs and presentations.
• Develop and maintain strong client relationships and governance processes.
• Ensure account profitability and deliverable quality across service lines.
• Mentor and develop account talent and promote DEI initiatives.

Skills

Leadership

Client Relationships

Technical Skills

Organization Design

Communication

Matrix Skills

Presentation Skills

Business Acumen

Education

Bachelor's degree

Master's degree or MBA

Tools

MS Office Suite

Job description

Sr. Account Director

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. The Sr. Account Director is typically responsible for between five and ten million dollars in revenue. Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below:

• Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
• Project & Development Services
• Space Management, Planning, and Occupancy
• Transaction Management
• Portfolio Administration
• Portfolio and Workplace Strategy

Job Description

Essential Responsibilities:

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identifying team members and lead multi-disciplinary team preparing responses to RFPs and presentations

Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities.

• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making
• Attract and maintain top talent and provide on-going mentoring to team for superior performance

Key Competencies

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

Education

• Bachelor’s degree required
• Master’s degree or MBA preferred

Important Experience

• Minimum of 10 years at management level or other similar capacity
• Experience in directly leading and managing teams, and managing people-managers
• Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting

• In-depth understanding of the business impact of technical contributions

Additional Qualifications

• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
• Ability for travel as required (up 20% of time)

AAP/EEO Statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated

Benefits

• health
• vision
• dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life
• disability insurance programs
• paid and unpaid time away from work

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 194,055.00 - $228,300.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”