Sr. 401(k) Onboarding Associate

United States Digital Space LLC; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Equity for employees

Sabbatical after 6 years

Professional coaching

401(k) match

Job summary

United States Digital Space LLC is seeking a Senior 401(k) Onboarding Associate to guide clients through a smooth onboarding on our Work platform. You will coordinate with sales, compliance, and payroll to ensure a successful first payroll launch and accurate 401(k) setup.

This remote-eligible, exempt role is based in areas with NY metro requirements; actual compensation varies by location. Base salaries range from $70,000 to $95,000, with potential incentive bonuses and a robust benefits

Qualifications

• Experience in onboarding or client implementation for financial services.
• Knowledge of 401(k) lifecycle and retirement plan administration.
• Proficiency with multiple CRM/project-management systems.

Responsibilities

• Project manage and drive client onboarding from sales handoff to first payroll launch.
• Own detailed tracking plans during new plan setup or conversion.
• Review conversion data for accuracy and efficiency.
• Communicate clearly with clients to answer questions during onboarding.
• Coordinate with retirement and payroll providers as needed.
• Assist in scheduling and attending client meetings and calls.
• Use Salesforce, Zendesk, and Clinic to drive client deliverables.
• Work with Compliance, Operations, and Payroll to get clients live.

Skills

Project management

Customer service

Financial services

401(k) knowledge

CRM systems

Communication skills

Cross-functional collaboration

Tools

Zendesk

Salesforce

Asana

Clinic (proprietary)

Job description

About the company

the company is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease. We’re headquartered in NYC and offer hybrid NY-based positions (four days/ week in-office, with no required office days during the summer and winter holidays).

About the role

The Senior 401(k) Onboarding Associate's main focus is to help guide the company at Work’s clients through a pleasant and efficient onboarding experience.

In this role, the Onboarding Associate will contribute to a cross functional work environment by facilitating a seamless hand off from the sales team and successfully driving a client through to their first payroll launch on the the company platform. The Onboarding Associate will liaise with the 401(k) compliance team to help design and implement a client’s 401(k) plan design. This role reports into the Sr. Manager of 401(k) Onboarding.

This is a salaried, exempt role that is remote eligible, except for the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., & Orange County, CA. Below we've reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the company’s total compensation package for employees.

• New York City: $82,000 - $95,000

• Other locations: $70,000 - $85,000

This job may also be eligible for variable compensation in the form of a company incentive bonus.

A day in the life

• Project manage and drive custom efforts to migrate clients from prior recordkeepers to the the company at Work product

• Own tracking plans in detail during the new plan set up or conversion process

• Review and apply all information relevant to the conversion process of the plan to ensure accuracy, efficiency and effectiveness

• Clearly communicate with and guide our clients through any questions they may have during the onboarding process

• Support the plan conversion process by communicating with other retirement and payroll providers as necessary

• Assist with scheduling and participate (as needed) in client meetings, phone calls, Zooms, and hand-off meetings

• Use systems such as Salesforce, Zendesk, and our proprietary tool Clinic to drive client deliverables

• Partner cross functionally with team members from Compliance, Operations, and Payroll to get clients up and running

What we’re looking for

• Ability to manage projects end-to end and drive clarity in ambiguous situations

• Expertise with customer service or financial services, specializing in 401(k) plan lifecycle and administration

• Experience in retirement services and/or B2B onboarding environments

• Subject matter expertise in finance and 401(k)

• Technical savvy, specifically the ability to navigate multiple complex systems while simultaneously communicating with clients

• Exceptional written communication skills and ability to build rapport - you will speak with our clients through email and over the phone

• Experience working with CRM and project management systems (For example: Zendesk, Salesforce, Asana, etc.)

• Strong organizational and time management skills

Join a team built on these core valuesWe change lives

Be a part of a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission; to empower people to build wealth with confidence and ease.We set audacious goals

We value all perspectives

When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We simplify financial services

We’re financial services pioneers, always finding new ways to improve, optimize, and enhance. Constant improvement is in our DNA.

Our Commitment to Your Total Well-being:

• We offer a competitive suite of benefits, including medical, dental, and vision coverage; life and AD&D insurance; short- and long-term disability; infertility support and WPATH-aligned transgender health benefits; an Employee Assistance Program (EAP); transit benefits and FSA and HSA options

• Ownership: Equity for all employees, including new hire and refresher grants.

• Time: Flexible paid time off, paid parental leave, and a fully paid four-week sabbatical in your sixth year.

• Growth: Company-paid professional coaching for all employees.

• Wealth: Day-one 401(k) match plus matching on qualified student loan payments.

Come join us!

*We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, *