Sprinkler Service Technician I

Johnson Controls, Inc.; Farmington Hills (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the fire protection industry is seeking a skilled technician to perform service and repairs on various sprinkler systems. The ideal candidate will have strong troubleshooting abilities and excellent customer service skills, ensuring satisfaction while adhering to technical protocols. Join a dynamic team that values expertise and dedication.

Qualifications

• Experience with sprinkler systems and related equipment.
• Ability to read and interpret technical documents.

Responsibilities

• Perform service and repairs on sprinkler systems.
• Contact customer representatives to ascertain equipment problems.
• Follow troubleshooting procedures and refer to technical manuals.

Skills

Customer Service

Troubleshooting

Blueprint Reading

Job description

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.