Sprinkler Service Technician

Johnson Controls, Inc.; Louisville (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their team, specializing in fire sprinkler systems. This role involves performing repairs and services, ensuring customer satisfaction, and maintaining safety standards. With a commitment to employee wellbeing, the company offers a supportive environment and opportunities for growth. Ideal candidates will have significant experience in the fire suppression industry, strong customer service skills, and the ability to work in challenging conditions. If you're ready to take your career to the next level in a dynamic and rewarding setting, this opportunity is for you.

Benefits

Competitive pay

Paid vacation/holidays/sick time

Comprehensive benefits package

Extensive training opportunities

Collaborative team environment

Company vehicle provided

Employee discount programs

Qualifications

• 5 years of experience in the Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and manuals.

Responsibilities

• Perform service and repairs on sprinkler systems for various applications.
• Exhibit effective customer service and communicate with staff and customers.

Skills

Customer Service Skills

Blueprint Reading

Physical Labor

Organizational Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Fire Sprinkler Systems

Technical Manuals

Tools and Equipment

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer

• Competitive pay
• Paid vacation/holidays/sick time: 10 days of vacation in the first year!
• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
• Extensive product and on-the-job/cross-training opportunities Outstanding internal resources!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs.
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

What you will do

• Receive service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.

• If needed for clarification, contact customer representative and understand the scope of work and have materials needed to help ensure first call repair when possible.

• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

• Read and interpret blueprints, diagrams, submittals, specifications schematics, and operational product manuals.

• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.

• Participate in a scheduled On-call rotation.

• Perform other duties as assigned.

What we look for

• 5 years of documented experience in Fire Sprinkler/Suppression industry

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals

• High School Diploma or equivalent required

• Must be willing to travel in the Central Kentucky and Southern Indiana area.

• Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements

• Able to participate in an on-call rotation

• Demonstrate a high level of customer service

• Maintain truck inventory to ensure timely response to customer needs

• Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and an ability to learn quickly

• Possess a valid driver’s license and driving record that meets company requirements

• Able to pass a pre-employment background and drug test

• Possess and retain current certifications as required locally.

Preferred

• NICET Level II