SpringHill Suites Waco - Front Desk Agent

Aimbridge Hospitality; Waco (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at SpringHill Suites Waco. This role is pivotal in enhancing guest experiences through excellent customer service and efficient front desk operations. Ideal candidates will possess strong communication and problem-solving skills, along with a high school diploma. Full-time employees enjoy a range of benefits, including medical insurance and paid time off, making it an attractive opportunity in the hospitality industry.

Benefits

Daily Pay

Medical, Dental, and Vision Insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Offer friendly, outstanding service to guests.
• Resolve guest concerns efficiently.
• Handle reservations, check-ins, and check-outs simultaneously.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

SpringHill Suites Waco - Front Desk Agent
Address: 115 S. Jack Kultgen Expwy, Waco, TX, 76706

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a key role in guest experience, providing excellent customer service and ensuring smooth front desk operations to create a welcoming environment for all guests.

Key Skills and Responsibilities

• Customer Service: Offer friendly, outstanding service to guests, enhancing their satisfaction.
• Communication: Clearly convey information and address guest inquiries promptly.
• Problem-Solving: Resolve guest concerns efficiently by evaluating options quickly.
• Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
• Financial Skills: Understand and work with basic financial information.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time hires are eligible for benefits including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan