Springfield , IL Field tech II

Scientific Games; Springfield (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

Scientific Games is seeking a Certified Field Service Technician II to assemble, maintain, and service Lottery and Gaming equipment at customer locations and in our facility. The role includes training retail staff on equipment usage and traveling to sites, with a focus on reliability and customer satisfaction.

You will diagnose issues, perform field repairs, and communicate effectively with customers and management, while adhering to safety and vehicle policies.

Qualifications

• High school diploma or equivalent required.
• Experience in field less than 1 year is noted.
• Must possess a valid driver’s license for the state you are based in.
• Strong communication and customer service skills are essential.

Responsibilities

• Stage, assemble, and maintain lottery equipment per Field Service Standards.
• Diagnose and repair scheduled and unscheduled service calls with minimal supervision.
• Interact with customers, retailers and management; train retail employees on equipment usage.
• Travel to lottery locations and corporate sites as needed; maintain company vehicle and logs.

Skills

Communication

Customer service

Problem solving

Mechanical assembly

Teamwork

Driver's license

Bilingual a plus

Learning new technologies

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Scientific Games:Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.Position SummaryThe Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery and Gaming equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery and Gaming equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail locations and may require overnight trips to different site locations.Job Functions:Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery and Gaming equipmentAbility to perform diagnosis for scheduled and unscheduled service callsAbility to interact with customers, retailers, and managementAbility to train retail employees on the functionality on all lottery equipmentAbility to adapt to a fast paced environmentAbility to operate a smart services phoneAbility to be accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and suppliesAbility to communicate problems with managementAbility to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service ProtocolAbility to complete site surveys from a field service perspective as well as a marketing placement aspectAbility to learn and have an understanding of our Instant Product lineAbility to learn and have an understanding of our Gaming products at each casinoAbility to assist the retail location with any questions or concerns they have with our equipmentAbility to communicate any new features, games, or product that is supportedAbility to perform vehicle management on their company-provided vehicleAbility to maintain an acceptable driving record in accordance to SG’s Motor Vehicle PolicyWork with other departments in support of site sales and support goalsTravel to lottery locationsTravel to corporate locations on an as needed basisOther duties as assignedSkills/Abilities:Thorough understanding of all areas of computer software and hardware technologiesMust have strong communication, group presentation and interpersonal skillsAbility to convey thoughts, ideas and training materials to all participants.Bilingual a plusExcellent customer service skillsAbility to compile and analyze statistical informationAbility to quickly learn and understand new technologiesMust possess a valid driver’s license for the state in which you are basedAdvanced mechanical assembly skillsStrong problem solving and resolution skillsAbility to lift 30 lbsAbility to work in a team-office environmentAbility to operate office equipment, but not limited to, personal computer and telephoneAbility to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements describedQualificationsEducationMust have a high school diploma or equivalency.Years of Related ExperienceYears of experience < 1 yearPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.Work ConditionsScientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .