Springfield , IL Field tech II

Scientific Games, LLC; McCook (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Scientific Games seeks a Certified Field Service Technician II to assemble, maintain, and repair Lottery and Gaming equipment at customer sites and in our facility. The role involves occasional overnight travel and training retail staff on equipment usage to ensure smooth operation.

Candidates should excel at customer interaction, problem solving, and working in a fast-paced environment. A valid driver’s license and a willingness to travel are required.

Qualifications

• Must have strong communication, group presentation and interpersonal skills.
• Ability to train retail employees on equipment functionality.
• Excellent customer service skills and ability to interact with customers and retailers.

Responsibilities

• Stage, assemble, and maintain lottery equipment per Field Service Standards.
• Diagnose and repair scheduled and unscheduled service calls with minimal supervision.
• Train retail employees on equipment usage and functionality.
• Travel to lottery locations and corporate sites as needed.
• Maintain driving record per company policy and manage company vehicle.

Skills

Field service

Customer service

Communication

Driver’s license

Bilingual (plus)

Mechanical assembly

Troubleshooting

Training/education

Ability to lift 30 lbs

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery and Gaming equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery and Gaming equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail locations and may require overnight trips to different site locations.

Job Functions

• Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
• Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery and Gaming equipment.
• Ability to perform diagnosis for scheduled and unscheduled service calls.
• Ability to interact with customers, retailers, and management.
• Ability to train retail employees on the functionality on all lottery equipment.
• Ability to adapt to a fast paced environment.
• Ability to operate a smart services phone.
• Ability to be accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies.
• Ability to communicate problems with management.
• Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol.
• Ability to complete site surveys from a field service perspective as well as a marketing placement aspect.
• Ability to learn and have an understanding of our Instant Product line.
• Ability to learn and have an understanding of our Gaming products at each casino.
• Ability to assist the retail location with any questions or concerns they have with our equipment.
• Ability to communicate any new features, games, or product that is supported.
• Ability to perform vehicle management on their company-provided vehicle.
• Ability to maintain an acceptable driving record in accordance to SG’s Motor Vehicle Policy.
• Work with other departments in support of site sales and support goals.
• Travel to lottery locations.
• Travel to corporate locations on an as needed basis.
• Other duties as assigned.

Skills/Abilities

• Trouhorough understanding of all areas of computer software and hardware technologies.
• Must have strong communication, group presentation and interpersonal skills.
• Ability to convey thoughts, ideas and training materials to all participants.
• Bilingual a plus.
• Excellent customer service skills.
• Ability to compile and analyze statistical information.
• Ability to quickly learn and understand new technologies.
• Must possess a valid driver’s license for the state in which you are based.
• Advanced mechanical assembly skills.
• Strong problem solving and resolution skills.
• Ability to lift 30 lbs.