Spring 2027 Undergraduate Intern, Product & Technology Department

ACLU - National Office; New York (NY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stipend: $20/hr

Job summary

The ACLU seeks an Undergraduate Intern in the Product & Technology Department of the ACLU's National Office in New York City. This internship can be remote or hybrid and can be full-time or part-time. Qualifying applicants must currently be matriculated undergraduate students and must be based in the U.S.

for the entire duration of the internship. You will work with product managers, engineers, and designers to support WordPress tools, create materials, and contribute to engaging web experiences

Qualifications

• Must be an undergraduate student currently enrolled in the U.S.
• Based in the United States for the entire duration of the internship.
• Strong written communication and ability to explain technical topics clearly.
• Experience creating documents or presentations in Google Workspace or Microsoft Office.

Responsibilities

• Become an expert in our nationwide WordPress publishing tools.
• Create, publish, and maintain user support materials for web tools.
• Conduct microsite reviews and document issues and recommendations.
• Draft stakeholder messaging and release notes for the Product team.
• Create decks, documents, and training materials for product users.
• Summarize recurring user feedback for product improvements.

Skills

Excellent written communication

Attention to detail

Learn new software quickly

Experience creating documents/present

User-centered design

CMS familiarity (WordPress)

Education

Undergraduate student (U.S.)

Tools

WordPress

Google Workspace

Microsoft Office

Job description

The ACLU seeks an Undergraduate Intern in the Product & TechnologyDepartment of the ACLU's National office in New York City. This internship can be remote or hybrid and can be full-time or part-time.

Qualifying applicants must currently be matriculated undergraduate students and must be based in the U.S. for the entire duration of the internship.

The Team:

The ACLU’s Product & Technology team partners with departments across the ACLU to build and maintain innovative, robust and secure digital products and technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers and administrators who take pride in creating technical solutions that help raise money, get our message out in the world, mobilize our supporters, and manage our data with integrity.

This product specialist internship will be an opportunity to contribute to the web and mobile experiences that drive audience engagement, action, and giving. Product specialist interns will work with a cross-functional group of product managers, engineers, and designers to understand stakeholder and user needs and deliver compelling digital experiences that help the broader public understand and engage in the work the ACLU is doing.

What You’ll Do:

As a product specialist Intern, you will become an expert in our nationwide websites and content management system and use that knowledge to help the people who publish on them succeed. You will create support materials for internal users, conduct microsite reviews to ensure sites meet quality and best-practice standards, and help draft clear messaging that keeps stakeholders informed about web updates. You will also build decks, documents, and other resources for product users, and share user feedback with the Product team to inform future improvements. This role offers hands-on experience in a product specialist career path, with guidance from experienced product managers.

Your Day to Day

• Build deep working knowledge of our WordPress publishing tools, including how national staff and affiliates use them and where they get stuck
• Create, publish, and maintain support materials for users of our web tools such as help articles, how-to guides, FAQs, and quick-reference resources
• Conduct microsite reviews, checking setup, content, navigation, and formatting against best practices, and document issues and recommendations
• Draft stakeholder messaging, including release notes, feature announcements, and web updates, for review by the Product team
• Create decks, documents, training materials, and product walkthroughs for product users and internal teams
• Gather questions and feedback from users and summarize recurring themes for the Product team

What You’ll Bring:

• Excellent written communication skills, with the ability to explain technical topics in clear, plain language for different audiences
• Strong attention to detail and organizational skills for managing multiple deliverables and tracking issues
• Comfort learning new software and digital tools quickly
• Experience creating documents, presentations, or other materials in tools like Google Workspace or Microsoft Office
• A commitment to user-centered design and digital content accuracy
• Familiarity with CMS platforms like WordPress

Future ACLU-ers Will:

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflict

Internship Logistics:

• Location: Our internship program offers a limited number of remote or hybrid intern positions. This internship can be full-time or part-time from our New York City office and can be remote or hybrid.
• Time Commitment: Full-time (35 hrs/week) or Part-time (10,15 or 20hrs/week)
• Internship Duration: Full-time internships span 10 consecutive weeks and Part-time internships span 12 consecutive weeks. This internship has a start date of: Jan. 11th or Jan. 25th, 2027.
• Stipend: A stipend is available for students who are lawfully authorized to work. Arrangements can be made with educational institutions for work/study or course credit.
  • $20/hr for undergraduate or equivalent experience

Why the ACLU:

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

Our Commitment to Accessibility, Equity, Diversity and Inclusion

Accessibility, equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change. We are a community committed to learning and growth, humility and grace, transparency, and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe 'We the People' means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.

To maintain the integrity of our assessment process, please refrain from using AI-powered chatbots, search engines, or real-time assistance tools to generate your CV, cover letter or writing sample (if required). We want to better understand your individual skills and thought processes. If you require AI tools or other assistive technology as a reasonable accommodation due to a disability, please complete the Accommodation Request Form so that we can support an accessible and equitable experience.

If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.