Sportsbook UX Manager

Hard Rock Digital; United States; On-site; USD 107,000 - 144,000; Full time

Job summary

Hard Rock Digital seeks a Sportsbook UX Manager to lead quality assurance in their Sportsbook division. This visionary role involves architecting a framework for UX strategies, driving continuous improvement, and fostering a culture of innovation, aligned with a strong commitment to customer experience.

Benefits

Competitive pay

Flexible work from home or office hours

Startup culture backed by a secure, global brand

Qualifications

• Leadership experience in a regulated online sportsbook is mandatory.
• Experience in quality assurance management.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Design and implement an industry-leading framework for the Sports Betting Application.
• Build, train, and mentor a high-performing Sportsbook UX Analyst team.
• Create and implement innovative approaches to QA that provide competitive advantage.

Skills

Analytical Skills

Attention to Detail

Problem-Solving

Leadership

Communication

Job description

Join to apply for the Sportsbook UX Manager role at Hard Rock Digital

Join to apply for the Sportsbook UX Manager role at Hard Rock Digital

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We're looking for an exceptional, visionary Sportsbook UX Manager to build and lead our dedicated Quality Assurance team within our Sportsbook division. This critical leadership role goes beyond traditional QA management - you'll be architecting our Sportsbook quality assurance framework, developing innovative monitoring processes, and cultivating a team of elite Sportsbook UX Analyst professionals. The ideal candidate will create a Sportsbook UX function that proactively identifies issues and collaborates effectively across the organization to drive continuous improvement. This role requires someone who understands both customer experience and company strategy, with the ability to translate high-level business objectives into actionable Quality Assurance frameworks.

Key Responsibilities

• Design and implement an industry-leading framework tailored specifically for our Sports Betting Application
• Build, train, mentor and develop a high-performing Sportsbook UX Analyst team, instilling a culture of quality excellence and customer obsession
• Establish clear KPIs and metrics for both the team and individual team members that align quality assurance activities with business outcomes
• Ensure a high-quality daily report is completed and distributed, highlighting all identified issues, their customer impact, and the actions determined to resolve them
• Ensure daily reports include not just issues but also proactive recommendations for experience enhancements
• Develop strong cross-functional relationships and strategic partnerships with key stakeholders across Product, Tech, Operations and Trading teams
• Develop comprehensive checklists and procedures for continuous app monitoring
• Create sophisticated monitoring systems that can scale with business growth & new functionalities
• Identify systemic issues by analyzing patterns and trends in incidents
• Be aware of all upcoming releases and changes requiring increased monitoring
• Drive continuous improvement initiatives based on data analysis and industry best practices
• Anticipate quality challenges for upcoming product releases and trading events
• Report on ongoing issues and collaborate with relevant teams to implement permanent resolutions
• Lead regular brainstorming sessions focused on anticipating future quality challenges and opportunities
• Foster a culture of innovation where team members are encouraged to suggest improvements beyond their standard responsibilities
• Establish a formal process for team members to contribute ideas for product and process improvements
• Develop frameworks for evaluating and implementing team member suggestions
• Sign off on incident channels after verifying resolution
• Challenge content plans when appropriate and ensure company strategy is being followed
• Serve as the quality ambassador to Sportsbook Leadership, advocating for investments in quality improvement
• Create and implement innovative approaches to QA that provide competitive advantage in the market

What are we looking for?

• Leadership experience in a regulated online sportsbook is mandatory
• Previous experience in quality assurance management
• Excellent analytical skills with the ability to identify patterns in recurring issues
• Exceptional attention to detail and problem-solving abilities
• Experience creating and implementing QA processes and checklists
• Strong leadership skills with the ability to build, train and motivate a team
• Excellent communication skills for effective collaboration with various departments
• Ability to work in a fast-paced environment with changing priorities
• Knowledge of best practices in quality assurance and continuous improvement methodologies
• Willingness to work weekends and late nights as required by sporting events schedule
• Ability to manage a team that operates on an extended schedule including evenings and weekends

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits

• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to design promotions enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Gambling Facilities and Casinos

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