Sportsbook Ticket Writer (Part Time

Caesars Entertainment; Danville (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Caesars Entertainment is hiring for a Sportsbook Clerk in Virginia. The role focuses on writing tickets, processing cash winnings, handling customer inquiries, and maintaining a welcoming, compliant service environment.

You will count cash at shifts, explain wagering to customers, and support sportsbook operations as needed. Candidates should be at least 21, able to obtain a Virginia Gaming License, and demonstrate strong communication, teamwork, and professional presentation.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain a Virginia Gaming License.
• Excellent communication skills.
• Prefer working as part of a team.
• Well-presented, polite, tactful and friendly.
• Resolve complaints calmly and patiently.
• Enjoy promoting products and services confidently.
• Gather and act on customer feedback.

Responsibilities

• Writes tickets and processes cash winning tickets.
• Handles customer questions and disputes.
• Counts cash at the beginning and end of each shift.
• Ensures customers are welcomed and receive friendly service.
• Explains wagering how it works to customers.
• Complies with Gaming Control Board reporting requirements.
• Coordinates with MTL for bets needing paperwork.
• Maintains clean uniform and professional appearance.
• Assists with other sports book operations as needed.

Skills

Communication skills

Customer service

Team player

Professional presentation

Patience with customers

Problem solving

Promoting products

Feedback gathering

Tools

Virginia Gaming License

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Writes tickets and processes cash winning tickets
• Handles customer questions and disputes
• Counts cash at the beginning and end of each shift
• Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
• Carry out engaging conversations and provide friendly service to customers
• Show patience with customers who do not wager regularly; take the time to explain how wagering works
• Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
• Calls for MTL support when writing bets requiring MTL paperwork
• Adhere to Uniform Policy and ensures good standard of personal presentation at all times
• Anticipate and act on the needs of the customer, seek and respond to feedback
• Ensure all issues affecting customer experience in the sports book are reported promptly
• Undertake additional tasks contributing to the operations of the sports book, as requested

How You Will Create the Extraordinary

• Must be at least 21 years of age
• Genuinely interested in working with and helping customers
• Excellent communication skills
• Prefer working as part of a team
• Well-presented, polite, tactful and friendly
• Resolve complaints and difficult situations in a calm and patient manner
• Enjoy promoting products and services confidently
• Gather and act on customer feedback effectively
• Prioritize quick, effective speed of service
• High standards, initiative, pro-activity and professionalism
• Flexible to perform different tasks and follow procedures correctly

What You Will Need

• Must be at least 21 years of age
• Must be able to obtain a Virginia Gaming License
• Genuinely interested in working with and helping customers
• Excellent communication skills
• Prefer working as part of a team
• Well-presented, polite, tactful and friendly
• Resolve complaints and difficult situations in a calm and patient manner
• Enjoy promoting products and services confidently
• Gather and act on customer feedback effectively
• Prioritize quick, effective speed of service
• High standards, initiative, pro-activity and professionalism
• Flexible to perform different tasks and follow procedures correctly
• Full of drive and enthusiasm for your own development

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.