Sportsbook Ticket Writer - Full Time - (Rio LV)

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment Corporation in Las Vegas is seeking a Sportsbook Ticket Writer for a full-time on-site role at Rio All-Suite Hotel & Casino. As the face of our retail operation, you will deliver top-tier customer service to regulars and novice bettors, explain wagering options and help customers make informed decisions.

You will maintain professional appearance, follow company and Gaming Control Board rules, resolve disputes, and collaborate with teammates.

Qualifications

• Must be 21 years of age or older.
• Pass a background check.
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Must have basic computer knowledge (Email, MS Excel, internet).
• Must have a minimum of 1 year of cash handling experience in a work setting.
• H.S. Diploma, GED, or equivalent preferred.
• Ability to do simple math.
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board.

Responsibilities

• Provide a top-tier level of customer service that encourages customers to come back repeatedly.
• Maintains professional appearance and demeanor throughout shift.
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.

Skills

Customer service

English proficiency

Cash handling

Basic computer skills

Teamwork

Education

High school diploma or GED

Tools

MS Excel

Job description

Sportsbook Ticket Writer - Full Time - (Rio LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Reporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

How You Will Create the Extraordinary

• Provide a top-tier level of customer service that encourages customers to come back repeatedly
• Maintains professional appearance and demeanor throughout shift
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.

What You Will Need

• Must be 21 years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must have a minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• Ability to do simple math
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

Obtain an Employer Identification Number (EIN)

ADDITIONAL REQUIREMENTS:

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25lbs.
• Must be able to write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91552
• Job Category Retail Sportsbook
• Job Schedule Full time
• Locations Rio All-Suite Hotel & Casino (On-site)