Sportsbook Supervisor - Full Time - (AVI)

Caesars Entertainment Corporation; Laughlin (NV); On-site; USD 55,000 - 70,000; Full time

Job summary

Caesars Entertainment Corporation in Laughlin, NV seeks a Sportsbook Supervisor to lead our retail sportsbook team, deliver exceptional guest service, and ensure retail operations run smoothly on-site.

You will manage labor costs, coach staff, resolve escalated issues, and ensure compliance with gaming regulations. Must be 21+, able to obtain licensing, and work varied shifts.

Qualifications

• Must be 21 years of age or older.
• Pass a background check.
• Able to obtain a gaming license from the Gaming Control Board.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends and holidays.
• Understand and adhere to all compliance requirements.
• Obtain an Employer Identification Number (EIN).
• Ability to motivate, lead and mentor staff.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude with initiative.

Responsibilities

• Provide high level customer service to regulars and novice bettors.
• Manage sportsbook operations with a focus on profitability and labor costs.
• Hold regular meetings with sports book leadership to implement strategic initiatives.
• Mentor employees to improve ticket writing and service quality.
• Motivate staff to deliver exceptional service to all guests.
• Handle escalated customer complaints and issues as needed.
• Ensure staff compliance with company policies and Gaming Control Board rules.

Skills

Customer service

People management

Leadership

Communication

Regulatory awareness

Flexible scheduling

Job description

Sportsbook Supervisor - Full Time - (AVI)

Laughlin, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Reporting to the District Manager, you willbefaceof our retail operation by providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

How You Will Create the Extraordinary

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to delivera high levelof customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff isoperatingin a manner that follows all company and state gaming agency rules and regulations

What You Will Need

• Must be 21 years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and otherjurisdictionsifdeemednecessary
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
• Obtain an Employer Identification Number (EIN)
• Ability to motivate, lead, and mentor staff members
• Strong communicationskills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative

ADDITIONAL REQUIREMENTS:

• Must be able to stand for extended periods of time
• Must be able to lift,pullor push 25lbs.
• Must be ableto writefor extended periods of time.
• Must be able to twist,bendor reach with no significant boundaries

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.