Sportsbook Supervisor

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 17,000 - 28,000; Full time

Job summary

Margaritaville Resort Casino - Bossier City, La. is seeking a Sportsbook Writer/Cashier to manage wagers, handle cash, and assist guests with wagering options in a fast-paced casino environment.

Ideal candidates bring cash-handling experience, good English communication, and a team-oriented mindset to ensure accurate ticket processing and excellent guest service. Training and a supportive team culture are provided.

Qualifications

• Minimum six (6) months of cash-handling experience.
• High school diploma or GED or equivalent.
• Effective English communication, both spoken and written.
• Must be at least 21 years old.
• Previous race and sportsbook experience preferred.
• Previous resort environment experience preferred.
• Ability to work in a high-stress, high-volume environment.
• Working knowledge of sports and basic math to calculate winnings.

Responsibilities

• Write, verify, and make payments on sports wagers per policy and regulations.
• Maintain a cash bank during shift; accept payments and give correct change.
• Stock and organize sports book writer/cashier stations.
• Process tickets accurately and timely; pay winning tickets as required.
• Maintain and reconcile cash drawers and guide customers on wagering rules.
• Explain wagering rules and odds to guests.
• Ensure compliance with currency transaction requirements and SAR guidelines.
• Create and enter player tracking cards and monitor for suspicious activity.
• Support training and supervision of team members as needed.
• Other duties as assigned.

Skills

Cash handling

English communication

Teamwork

Attention to detail

Math skills

Customer service

Stress management

Basic computer skills

Education

High school diploma or GED

Tools

POS system

Job description

WE LOVE OUR WORK.
The following and other duties may be assigned as necessary:

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Perform other job-related duties as requested.

WE LOVE OUR WORK.
The following and other duties may be assigned as necessary:

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Perform other job-related duties as requested.

Maintains strict confidentiality in all departmental and company matters.

• Leads the Sports Book operations and provides oversight and support to the Sports Book Ticket Writers
• Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
• Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.
• Prepare and stock all the daily sports sheets.
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.
• Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
• Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Approves and denies wagers from guests as permitted .
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to policy.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.
• Other job-related duties as requested.

BRING US YOUR BEST.

• Minimum six (6) months of cash-handling experience
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms
• Must be at least 21 years old
• Previous experience in race and sportsbook preferred
• Previous experience in a similar resort environment preferred
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills to calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills