Sportsbook Representative / Supervisor (Pending Regulatory Approval)

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Day 1 medical, dental, & vision benefits

Uber benefit for nearby metro stops

Tuition Reimbursement

Job summary

A leading entertainment company is seeking a Sportsbook Representative / Supervisor in Indiana, PA. This dual role involves providing excellent customer service while overseeing sportsbook operations. Responsibilities include processing wagers, supervising team members, and ensuring adherence to regulatory requirements. The ideal candidate will have a background in customer service and cash handling, with strong communication skills and leadership abilities. This position offers competitive pay and comprehensive benefits for career growth.

Qualifications

• Minimum of two years experience in high-volume customer service.
• Must be at least 21 years of age.
• Strong verbal and written communication skills.

Responsibilities

• Write, verify, and pay tickets for sports wagers.
• Supervise Sportsbook team members and ensure compliance.
• Provide customer service and resolve disputes.

Skills

Customer service

Cash handling

Leadership

Communication

Attention to detail

Problem-solving

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

What does River City Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Sportsbook Representative / Supervisor (Dual-Coded Position)

This dual-coded position provides the opportunity to work as both aSportsbook Representative ($17.00 +tokes)and aSportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.

Responsibilities

Representative Responsibilities

• Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.
• Process sports wagers and payouts in a timely and precise manner.
• Clearly explain betting lines, odds, and wagering rules to guests.
• Ensure sportsbook stations are fully stocked, clean, and organized.
• Reconcile cash bank at the end of each shift, adhering to established cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Provide courteous and knowledgeable assistance to guests, including information on property amenities and activities.
• Create and input player tracking cards.
• Promptly escalating guest concerns or suspicious activity to management.
• Maintain strict confidentiality in all company and departmental matters.
• Perform additional duties as assigned.

Supervisor Responsibilities

• Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and SAR requirements, internal controls, and applicable gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure station readiness.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within scope of authority.
• Collaborate with the Sportsbook Manager to implement guest service strategies, revenue initiatives, and expense control measures.
• Assist in departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluation, discipline, and scheduling.
• Encourage team member engagement by addressing feedback, concerns, and suggestions.
• Promote a culture of safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• Minimum of two (2) years of experience in a high-volume, cash-handling customer service role; prior supervisory experience preferred.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Familiarity with sportsbook operations and betting terminology a plus; training provided as needed.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Supervisory Responsibilities (as scheduled)

• Support team development and training initiatives.
• Evaluate employee performance and provide constructive feedback.
• Recommend staffing and scheduling adjustments to meet operational needs.
• Manage workflow and ensure adherence to departmental procedures.
• Provide input on coaching, recognition, and disciplinary actions.