SPORTSBOOK REPRESENTATIVE

Hollywood Casino Toledo; Toledo (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day‑one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment is hiring at Hollywood Casino Toledo to staff a sportsbook teammate. You will write tickets for sports wagers, handle cash, and assist guests with information and guidance on betting rules.

The role emphasizes accuracy, customer service, and compliance with gaming regulations. Strong math, teamwork, and reliability are essential for success in a fast-paced environment.

Qualifications

• High school diploma or GED is required or equivalent.
• Minimum six months of cash-handling experience.
• Ability to work in a high-stress, high-volume environment.
• Adaptability to a dynamic, changing environment.
• Ability to follow department policies and procedures.
• Working knowledge of sports is preferred.
• Proficient cash-handling skills.
• Excellent customer service and professional appearance.

Responsibilities

• Write, verify, and process tickets for sports wagers in accordance with policy and regulations.
• Manage cash bank during shift and provide correct change.
• Stock sportsbook stations and keep areas neat and clean.
• Enter player tracking cards and assist guests with information.
• Explain wagering rules, lines, and odds to guests.
• Ensure compliance with currency transaction requirements and SAR rules.
• Escalate issues to management as needed and maintain confidentiality.

Skills

Cash handling

Customer service

Teamwork

Attention to detail

Basic math skills

Ability to work under pressure

English literacy

Education

High school diploma or GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Paid time off is earned according to the local policy and increases with the length of employment.

Specific benefits—such as

• day‑one medical coverage
• 401(k) matching
• annual performance bonus

WE LOVE OUR WORK.

Essential Duties And Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.
• Write sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Perform other job-related duties as requested.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

Qualification Requirements

• High school diploma or equivalent GED
• Minimum six (6) months of cash-handling experience
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills to calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well‑groomed appearance, adhering to department and company standards

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer