Sportsbook Ops Associate - Overnight & Flexible Hours

Hard Rock Digital; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible vacation allowance

Startup culture backed by a secure,全球化

Job summary

Hard Rock Digital is building a team for its new sportsbook operations group. The role centers on delivering exceptional customer experiences while addressing frontline tech, process, and trading issues that affect sportsbook performance.

Successful candidates will stay level-headed under pressure, coordinate cross-team efforts, and deeply understand the lifecycle of sportsbook issues from inquiry to fulfillment, with a strong emphasis on compliance and KPI awareness.

Qualifications

• Passion for sports and customer experience.
• Ability to stay calm under pressure and coordinate multiple teams.
• Strong attention to detail and problem-solving capabilities.
• Familiarity with service level agreements and KPIs is a plus.

Responsibilities

• Keep the customer experience at the forefront of every decision.
• Coordinate and challenge teams to prevent negative customer experiences.
• Understand the lifecycle of sportsbook issues from query to fulfillment.
• Learn and apply compliance regulations and SLAs to improve service quality.

Job description

Hard Rock Digital is building a team for its new sportsbook operations group. The role centers on delivering exceptional customer experiences while addressing frontline tech, process, and trading issues that affect sportsbook performance.

Successful candidates will stay level-headed under pressure, coordinate cross-team efforts, and deeply understand the lifecycle of sportsbook issues from inquiry to fulfillment, with a strong emphasis on compliance and KPI awareness.