Sportsbook Agent - Fast-Paced Cash & Customer Service

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 8,300 - 34,000; Full time

Job summary

Hard Rock Hotel & Casino – Bristol, VA is seeking a Sportsbook Agent to provide outstanding customer service while processing wagers on sporting events and handling cash transactions efficiently. The role requires adapting to a fast-paced casino environment and maintaining compliance with all rules and regulations.

The position emphasizes accuracy in cash handling, strong communication, and the ability to identify VIP customers and escalate issues as needed.

Qualifications

• 1+ years’ experience in Gaming and/or Sportsbook roles preferred.
• Customer Service experience required.
• Prior cash handling experience required.
• Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Currently located in or willing to relocate to Bristol, VA area

Responsibilities

• Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures
• Communicate and promote our menu of wagering options and promotions to patrons
• Strong knowledge of when and where to elevate potential complaints, business risks, and potential VIP customers
• Maintains a neat and well-stocked window for the next shift
• Adheres to all rules and regulations set forth by jurisdiction

Skills

Customer Service

Teamwork

Communication

Cash handling

Problem solving

Job description

Hard Rock Hotel & Casino – Bristol, VA is seeking a Sportsbook Agent to provide outstanding customer service while processing wagers on sporting events and handling cash transactions efficiently. The role requires adapting to a fast-paced casino environment and maintaining compliance with all rules and regulations.

The position emphasizes accuracy in cash handling, strong communication, and the ability to identify VIP customers and escalate issues as needed.