Sports Retail Team Lead & Customer Experience

Monkey Sports, Inc.; Derry (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k with Employer Match

HSA with Employer Contributions

Life, Disability & more

Job summary

MonkeySports is seeking a Retail Supervisor to lead store operations, coach associates, and maintain merchandising standards while delivering a premier customer experience. This role emphasizes teamwork, labor coordination, and daily floor leadership in a fast-paced sporting goods environment.

You will oversee daily activities on the sales floor, coordinate labor services, and ensure compliance with store procedures.

Qualifications

• High school diploma or equivalent preferred.
• Typically requires 1+ year of retail experience with demonstrated progression.
• Strong product knowledge in MonkeySports categories (hockey, baseball, lacrosse, goalie) highly preferred.
• Prior experience in a lead, trainer, or key holder capacity is a plus.
• Effective communication, coaching, and problem‑solving skills.

Responsibilities

• Act as the point of escalation for customer questions, complex transactions, fittings, or service issues.
• Drive sales by modeling expert engagement and ensuring associates confidently recommend appropriate products.
• Maintain expert level customer service, sales, and product/category knowledge.
• Help coordinate daily operations, monitor opening/closing procedures, and ensure store checklists are completed.
• Following security procedures for open and closing of the store.
• Oversee merchandising standards, promotional changes, and overall store presentation.
• Participate in inventory counts, address discrepancies, and communicate inventory needs to management.
• Safely perform and oversee specialized services including skate sharpening, lacrosse stringing, and glove relacing.
• Ensure associates performing labor tasks are properly trained and that all services meet quality standards.
• Assist with complex transactions, refunds, and end‑of‑day reconciliation processes.
• Ensure team compliance with cash handling procedures.
• Ensure sales floor, fitting rooms, and stock areas are consistently clean, organized, and compliant with safety protocols.
• Reinforce all safety and loss prevention standards.
• Support store events and vendor activations by coordinating team execution.
• Complete operational checklists, logs, and submit required reports.
• Communicate effectively with management about staffing, associate development, and operational challenges.
• Perform other duties as needed to support overall business success.

Skills

Retail experience

Lead / trainer

Coaching

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

MonkeySports is seeking a Retail Supervisor to lead store operations, coach associates, and maintain merchandising standards while delivering a premier customer experience. This role emphasizes teamwork, labor coordination, and daily floor leadership in a fast-paced sporting goods environment.

You will oversee daily activities on the sales floor, coordinate labor services, and ensure compliance with store procedures.