Sports Program Supervisor: Harris YMCA

GOEBEL FIXTURE COMPANY; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free YMCA Membership

Job summary

YMCA of Greater Charlotte is seeking a Program Supervisor of Sports to oversee daily operations, supervise part-time staff and volunteers, schedule activities, monitor safety, and ensure high-quality member experiences across programs.

You will work with center and regional leaders, coach frontline staff, maintain records, and uphold YMCA values while delivering engaging, inclusive programs for children and families at our Charlotte, NC location.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years' experience in a related program delivery setting with leadership responsibilities.
• Ability to supervise staff and manage daily program operations.
• Strong communication and conflict resolution skills.
• Experience with children, families, or members in recreational programs is preferred.

Responsibilities

• Supervise and support part-time staff and volunteers, providing coaching and feedback.
• Manage daily program operations including scheduling, facilities, and on-site monitoring.
• Assist with onboarding and training of new staff and volunteers.
• Monitor program quality and participant satisfaction; address concerns promptly.
• Maintain attendance, audits, and incident records per YMCA policies.

Skills

Supervise staff

Communication

Organizational skills

Conflict resolution

Education

High school diploma or GED

Tools

Scheduling software

Digital platforms

Job description

• Location 5900 Quail Hollow Road,Charlotte, NC, 28210,United States
• Base Pay $18.00 - $20.00 / Hour
• Other Compensation Free YMCA Membership!
• Job Category Sports, Full Time
• Employee Type Non-Exempt FT

Description

The Program Supervisor of Sportssupports the successful operation of assigned YMCA program by planning and implementing program activities, providing frontline staff and volunteer supervision, and ensuring high quality service to members, participants, and families. This hands-on role focuses on creating a safe, inclusive, and engaging environment that contributes to participant satisfaction and program quality. The Program Supervisor works closely with the Regional Program Director and provides direct oversight of the assigned program and staff.

Culture Statement:

The culture of the Y is rooted in our Christian mission and core principles. We strive every day tocollectively embody our purpose to love, serve and transform lives. Every day we show up to Lead withLove and Serve with Purpose. We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – stayinggrounded in our mission, principles and purpose, inspiring others to trust in what is possible.

Demonstrating consistency in our actions, helping others see how their efforts align with a greaterpurpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when theyoccur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own. We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. Wevalue Responsibility – performing every task timely with diligence and excellence and holding ourselvesaccountable by openly evaluating our performance. We engage in Service – going above and beyond in
serving others by anticipating needs and delivering exceptional experiences.

Essential Functions:

• Supervise and support part-time staff and volunteers in assigned programs, providing ongoingcoaching, problem-solving, and performance feedback.
• Ensure daily program operations run smoothly, including scheduling, preparing facility areas and supplies, communication, and on-site monitoring of program activities.
• Support training and onboarding of new team members and volunteers, modeling effective practices and YMCA values.
• Monitor program quality and participant satisfaction, addressing concerns promptly andprofessionally.
• Maintain accurate records, including attendance, audits, and incident reports in accordance withYMCA policies.
• Serve as the onsite point of contact for families, members, volunteers, and participants duringassigned program hours.
• Assist with enforcing safety, behavior, and risk management procedures in all areas of theprogram.
• Collaborate with center leadership, regional leadership, and counterparts at other centers to problem solve and plan improvements to program delivery.
• Communicate effectively with staff, participants, volunteers, and families to build positive relationships and ensure clear expectations.
• Support YMCA initiatives, events, and cross-department collaboration as needed.

Performs other duties and tasks as assigned by leadership

Qualifications:

• High school diploma or GED required.
• Minimum of 3 years' experience working in a related program delivery setting, with prior leadership or lead staff responsibilities.
• Demonstrated ability to supervise staff and manage daily program operations.
• Strong communication, active listening, and conflict resolution skills.
• Ability to model professionalism and the YMCA’s core values.
• Organized and adaptable, with attention to detail and the ability to prioritize in a fast-pacedsetting.
• Experience working with children, families, or members in recreational, educational, or communityprograms is preferred.
• Proficiency with basic administrative tools and digital platforms for scheduling, reporting, and communication.

All YMCA team members are expected to maintain a current and active status for all safety, risk, andprogramming certifications defined by the YMCA of Greater Charlotte.

Working Conditions:

• Work is primarily performed in active indoor/outdoor program environments (e.g., gymnasiums,classrooms, pools, playgrounds).
• Frequent standing, walking, and physical activity; may involve lifting up to 60 lbs.
• Schedule may include morning, evening, and weekend shifts depending on program needs.
• May be required to work at multiple sites within the center or association.
• Travel in personal vehicle to other centers within association.
• Must be able to swiftly in an emergency situation.
• COLLABORATION: Creates sustainable relationships within the Y and with other organizations in service to the community.
• DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• EMOTIONAL MATURITY: Demonstrates ability to understand and manage emotions effectively in all situations
• PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs