Sports Program Specialist

YMCA of Greater Charlotte; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading organization as a Sports Program Specialist, where you will oversee sports programs, support staff, and ensure high-quality service to participants and families. This role emphasizes creating a safe and engaging environment, embodying the YMCA's core values, and enhancing participant satisfaction. If you have experience in program delivery and a passion for community service, this is the perfect opportunity for you.

Qualifications

• Minimum of 3 years experience in a related program delivery setting.
• Demonstrated ability to supervise staff and manage daily program operations.

Responsibilities

• Supervise and support part-time staff and volunteers in sports programs.
• Ensure daily sports program operations run smoothly.
• Monitor sports program quality and participant satisfaction.

Skills

Communication

Active Listening

Conflict Resolution

Organizational Skills

Adaptability

Education

High school diploma or GED

Tools

Digital Platforms

Job description

Join to apply for the Sports Program Specialist role at YMCA of Greater Charlotte.

YMCA of Greater Charlotte provided pay range

This range is provided by YMCA of Greater Charlotte. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.14/hr - $23.63/hr

The Sports Program Supervisor supports the successful operation of the sports program by planning and implementing program activities, providing frontline staff and volunteer supervision, and ensuring high-quality service to members, participants, and families. This hands-on role focuses on creating a safe, inclusive, and engaging environment that contributes to participant satisfaction and program quality. The Sports Program Supervisor works closely with the Regional Program Director and provides direct oversight of the Brace sports program and staff, including school year programs and summer camp.

Culture Statement

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve, and transform lives. Every day we show up to Lead with Love and Serve with Purpose.

We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen, and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.

We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles, and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own.

We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility – performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service – going above and beyond in serving others by anticipating needs and delivering exceptional experiences.

Essential Functions

• Supervise and support part-time staff and volunteers in sports programs, providing ongoing coaching, problem-solving, and performance feedback.
• Ensure daily sports program operations run smoothly, including scheduling, preparing facility areas and supplies, communication, and on-site monitoring of sports program activities. This also includes organizing and overseeing daily operations of the sports summer camp program.
• Support training and onboarding of new team members and volunteers, modeling effective practices and YMCA values.
• Monitor sports program quality and participant satisfaction, addressing concerns promptly and professionally.
• Maintain accurate records, including attendance, audits, and incident reports in accordance with YMCA policies.
• Serve as the onsite point of contact for families, members, volunteers, and participants during assigned sports program hours.
• Assist with enforcing safety, behavior, and risk management procedures in all areas of the sports program.
• Collaborate with center leadership, regional leadership, and counterparts at other centers to problem solve and plan improvements to sports program delivery.
• Communicate effectively with staff, participants, volunteers, and families to build positive relationships and ensure clear expectations.
• Support YMCA initiatives, events, and cross-department collaboration as needed.

Qualifications

Required Qualifications

• High school diploma or GED required.
• Minimum of 3 years experience working in a related program delivery setting, with prior leadership or lead staff responsibilities.
• Demonstrated ability to supervise staff and manage daily program operations.
• Strong communication, active listening, and conflict resolution skills.
• Ability to model professionalism and the YMCA’s core values.
• Organized and adaptable, with attention to detail and the ability to prioritize in a fast-paced setting.
• Experience working with children, families, or members in recreational, educational, or community programs is preferred.
• Proficiency with basic administrative tools and digital platforms for scheduling, reporting, and communication.

All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.

Working Conditions

• Work is primarily performed in active indoor/outdoor program environments (e.g., gymnasiums, outdoor fields, classrooms, pools, playgrounds).
• Frequent standing, walking, and physical activity; may involve lifting up to 60 lbs.
• Schedule includes morning, evening, and weekend shifts depending on program needs.
• May be required to work at multiple sites within the center or association.
• Travel in personal vehicle to other centers within the association.
• Must be able to respond swiftly in an emergency situation.