Sports Fanatic Team Lead, Service Delivery

TeleTech Holdings, Inc.; Englewood (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Team Lead in Service Delivery, where you'll build a motivating environment to empower your team. In this role, you'll handle escalations, coach associates, and ensure exceptional customer experiences. This position offers opportunities for career growth and a competitive salary.

Benefits

Competitive salary

Performance bonuses

Career growth opportunities

Diverse and community-minded organization

Qualifications

• Associate degree or technical school preferred.
• Performance-driven mindset essential.
• Skills in mentoring, customer service, and team motivation required.

Responsibilities

• Coach associates to achieve company goals.
• Manage complex tasks and monitor attendance.
• Motivate and develop the team.

Skills

Leadership

Mentoring

Customer-focused attitude

Computer proficiency

Performance-driven mindset

Education

Associate degree or equivalent work experience

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead, Service Delivery working in Greenwood Village, CO, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all!

What You’ll be Doing:

Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to meet their goals. You’ll answer associates’ questions, address issues, and handle customer escalations while ensuring quality customer experiences on every call, acting as the first line manager for your team.

You’ll report to the Service Delivery Manager. We’re looking for a leader who encourages and motivates your team to resolve issues, accomplish goals, and grow their careers.

During a Typical Day, You’ll:

• Coach associates to achieve company and client goals, address employee-related issues, and coordinate training on new or revised information related to services, products, or processes.
• Manage multiple, complex tasks and projects while monitoring team attendance and absence.
• Motivate and develop your team with honesty, integrity, and recognition of good performance.

What You Bring to the Role:

• Associate degree, technical school, or equivalent work experience.
• A performance-driven mindset and a commitment to excellence.
• Support your team by providing the necessary tools and systems to succeed.
• Mentor and inspire others.
• Customer-focused attitude.
• Computer proficiency.

What You Can Expect:

• Supportive, encouraging, and present leadership.
• A diverse and community-minded organization.
• Opportunities for career growth and learning.
• Competitive salary, performance bonuses, benefits, and additional perks.

Compensation: The anticipated salary range for this position is $27.16/hr. Actual offers may vary based on location, experience, education, and skills.

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC:

Our business is about making customers happy. Since 1982, we’ve helped companies build engaging, satisfied, and profitable customer experiences using a blend of humanity and technology. We serve many leading brands through various communication channels, starting with you.

TTEC is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce that respects and empowers our global teams. We aim to reflect the communities we serve by delivering excellent service, technology, and humanity. We ensure all employees feel valued and comfortable being authentic at work. Diversity is our strength, bringing unique perspectives and value to our organization.