Sports Bar & Lounge Manager — Lead Guest Experience & Growth

Live! Hospitality & Entertainment; Troy (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

DraftKings Sports & Social Troy in Troy, MI is seeking a Manager to oversee day-to-day operations across food and beverage outlets, ensuring high standards of service and regulatory compliance. You will plan staffing, train staff, and ensure guest satisfaction through effective service recovery.

The role requires leadership, budget awareness, and the ability to coordinate promotions and menu development with a focus on profitability and smooth operations.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Must speak fluent English; other languages a plus.

Responsibilities

• Ensure compliance with service standards and operating procedures.
• Supervise day-to-day activities of food/beverage outlets.
• Plan and organize work; manage staffing actions as needed.
• Train staff; ensure proper certification and tools are available.
• Greet guests; handle complaints; implement service recovery guidelines.
• Assist in creating programs, promotions, and menu development.
• Monitor restaurant performance via guest feedback and financials.

Skills

Staff supervision

Policy enforcement

Guest service

Training staff

Education

High school diploma

Hospitality degree

Tools

POS systems

Inventory software

Job description

DraftKings Sports & Social Troy in Troy, MI is seeking a Manager to oversee day-to-day operations across food and beverage outlets, ensuring high standards of service and regulatory compliance. You will plan staffing, train staff, and ensure guest satisfaction through effective service recovery.

The role requires leadership, budget awareness, and the ability to coordinate promotions and menu development with a focus on profitability and smooth operations.