SPORTS BAR BUS PERSON

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment is seeking team members for the Charles Town location to deliver top-notch guest experiences in a fast-paced dining environment. Applicants must meet licensing, certification, and physical requirements while upholding safety and service standards.

The role involves strong customer interaction, adherence to PPE guidelines, and the ability to support dining room operations from opening to closing shifts, with a focus on food quality and guest satisfaction.

Qualifications

• Must be at least twenty one (21) years of age.
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
• Ability to print and speak simple sentences, and read a guest check.
• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must be TIPS certified.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat.

Responsibilities

• Greets guests with a warm, friendly smile and greeting.
• Deliver ACES Guest Service to every guest during all interactions.
• Maintain professional grooming, appearance, and act as a role model per policy.
• Carry dirty dishes from dining room to kitchen and wipe tabletops and chairs per health standards.
• Assist server with guest’s dining experience and support opening/closing duties.
• Perform other duties as assigned by dining room management or supervisors.

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adhere to HCCTR as well as all Food and Beverage Policies
• Greets guests with a warm, friendly smile and greeting.
• Must deliver ACES Guest Service to every guest during all interactions
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.
• Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
• Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Carries dirty dishes from dining room to kitchen.
• Wipes tabletops and chairs in accordance to departmental Health Standards.
• Sets tables with silverware and glassware.
• Replenishes supply of clean linens, silverware, glassware, and dishes in dining room.
• Assist server with guest’s dining experience.
• Completes work assignments for opening and closing duties.
• Complete any task assigned by dining room manager, chef, or supervisor.
• Performs other duties as may be assigned by department and/or company management.
• Maintains valid WV racing license, Food Handlers permit and TIPS certifications
• You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.

BRING US YOUR BEST.

• Applicant must be at least twenty one (21) years of age.
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences, and read a guest check.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must be TIPS certified.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. Must be able to work in a smoke filled environment. The noise level in the work environment is usually loud.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer