Spokane - Quality Assurance Specialist

Alpha Supported Living Services; Spokane (WA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement

Life Insurance

Tuition Savings Program

PTO

Job summary

Alpha Supported Living Services, a Washington-based nonprofit serving adults with developmental disabilities since 1974, seeks a Quality Assurance Specialist to advance quality and compliance across client and agency records, policies, and documentation. You will ensure adherence to DDA guiding values and support the agency mission.

Reporting to the Branch Director, you will conduct QA reviews, assist with regulatory certifications and inspections, analyze survey results, and develop trainings.

Qualifications

• Knowledge of regulatory codes, governing policies, agency rules, and contract provider regulations.
• Ability to plan, allocate resources, process modeling, leadership, and coordination of people and resources.
• Ability to monitor performance and identify improvements.
• Ability to recognize problems and assess risks without solving them.
• Ability to apply laws, regulations, or standards to events or processes.
• Ability to collect, transcribe, store, and maintain information.

Responsibilities

• Perform quality assurance reviews of records, personnel files and policies for regulatory compliance.
• Assist with preparation for certification evaluations, licensure inspections, and site visits.
• Review and evaluate investigations and interviews for reports to outside agencies.
• Conduct satisfaction and internal surveys and analyze results; coordinate actions with stakeholders.
• Develop and facilitate training on workplace safety, regulatory compliance, QA, and continuing education.
• Regularly review and update Policy and Procedure Manual and communicate changes.

Skills

Regulatory knowledge

Planning & leadership

Performance monitoring

Problem recognition

Regulatory compliance

Information management

Education

Bachelor's degree

Job description

We are Alpha Supported Living Services, a non-profit organization, we provide residential and community-based services to adults with developmental and intellectual disabilities. Our primary objective at Alpha is to enhance the quality of life for each of our clients by aiding them in learning, personal development, and fostering increased independence. Since 1974, we've been dedicated to offering supported living, group home, community inclusion, and representative payee services, expanding our reach across King, Snohomish, and Spokane counties in Washington State. At Alpha, our commitment lies in treating every client with utmost dignity and respect while also valuing and nurturing the abilities of our employees to foster their professional growth.

Job Summary

The Quality Assurance Specialist reports directly to the Branch Director(s) and is responsible for developing, implementing and maintaining all quality enhancement systems. This position works cooperatively across the departments to ensure regulatory compliance and the integrity of program policies, client records, agency records, and related documentation. The Quality Assurance Specialist will also interact with program participants and so must be familiar with the Guiding Values issued by the Developmental Disabilities Administration (DDA). At all times, the Quality Assurance Specialist will seek to act in accord with the principles and values expressed and uphold the agency mission.

Day-to-Day

1. Complete quality assurance reviews of agency records, personnel files and policies , ensuring contract and regulatory compliance; Review and approve plans of correction and corresponding documentation resulting from the quality assurance reviews
a. Client records – every six months
b. Agency policies – at least once annually
c. Community Access program records – as needed
2. Assist with preparation for certification evaluations, licensure inspections, and other regulatory site visits;
a. Review reports and Plans of Corrections resulting from certification evaluations, licensure inspections, and other regulatory site visits
3. Review and evaluate accident/incident investigations and ensure compliance with regulatory requirements
a. Review investigations and interview notes for reports to RCS-CRU that result in an outside investigation
4. Conduct satisfaction and internal surveys, including Guardian Satisfaction Surveys, Employee Satisfaction Surveys, and Client Satisfaction Surveys, and compile results for comparison and provide analysis as needed or requested
a. Work with various stakeholders and determine actions needed to address concerns or patterns
5. Develop and facilitate training as needed or requested
a. Workplace safety
b. Regulatory compliance
c. Strategic goals and objectives
d. Quality assurance
e. Continuing Education
6. Regularly review the Policy and Procedure Manual
a. Monitor regulatory requirements, best practice trends and contract specific procedures
b. Provide recommendations for updates/changes
c. Communicate changes to agency personnel
7. Provides assistance to CEO and directors
a. Monitor the strategic plan’s goals b. Compile, organize and analyze data for the strategic plan for the Annual Meeting in May
c. Develop quality assurance evaluations of services and report on quality assurance measurements and evaluations in a semi-annual written report to the CEO.
8. Participate in staff meetings and attend other meetings and seminars; complete individual training requirements annually and maintain certifications and licensures, as required
a. Attend mandatory training to complete:
i. First Aid / CPR
ii. Blood borne pathogens
iii. Mandated reporter
b. Operate a personal vehicle on a regular basis; Maintain personal vehicle in a safe operating condition:
i. Maintain certifications and licenses, as a condition of employment:
1. Washington State Driver’s license and automobile registration
2. Automobile insurance that meets Washington State requirements
9. Perform other duties as needed or assigned on a daily basis

Who we are looking for

• Knowledge of regulatory codes, governing policies, agency rules, and contract provider regulations/requirements
• Knowledge of business and management principles involved in planning, resource allocation, process modeling, leadership techniques, and coordination of people and resources
• Intermediate ability to monitor/assess performance of yourself, other individuals, and the agency to make improvements or take corrective action
• Intermediate to advanced ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Observing, receiving, and otherwise obtaining information from all relevant sources and then enter, transcribe, record, store, and maintain information

Job Requirements

• At least 21 years of age
• A bachelor’s degree from a recognized college or university
• At least one year of experience in social services, preferably in the support of individuals with developmental disabilities
• At least two years of experience in a management/supervisory role
• Experience with quality assurance, regulatory oversight, and/or contract compliance or
• Four years’ experience supporting adults with developmental disabilities, quality assurance, regulatory oversight and/or contract compliance, and the management/supervision of personnel
• A Washington State driver’s license, current vehicle insurance, and ability to be covered on Alpha Supported Living Services’ automobile insurance plan based upon driving record
• Background inquiry clearance from an authorized state agency

Starting Wage:

All QA new hires will start at $30.50/hr

Wage Scale:

$30.50 - $36.10/hr

Benefits for Full-Time Employees (30 hours or more a week) includeMedical, Dental, Vision, 403(b) (non-profit version of a 401(k)) with company match, Life Insurance, Tuition Savings Program, and Tuition Reimbursement. Employees working 34 or more hours a week are eligible for PTO accrual.

Equal Opportunity Employer
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