Specimen Resolution Specialist – QC Support

MDL Career Site; Hamilton Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Short & Long Disability

Dependent Care FSA

Voluntary Policies

Job summary

Medical Diagnostic Laboratories (MDL), a member of Genesis Biotechnology Group, is seeking a Specimen Resolution Assistant I in Hamilton Township, NJ. The role supports the Quality Control department by resolving specimen discrepancies and coordinating communications with physicians and clients.

The position requires basic computer literacy and preferred prior customer service or phone experience. A high school diploma is required, and the work environment involves moderate phone and clerical

Qualifications

• Basic computer literacy.
• Previous customer service or phone experience preferred.

Responsibilities

• Resolve specimen discrepancies by contacting physicians, sales staff, and clinical labs to confirm missing or discrepant information.
• Log and monitor all discrepancy notices via fax or phone.
• Handle incoming and outgoing calls with clients.
• Process test additions and cancellation requests.
• Coordinate shipping of specimens per physician requests.
• Assist SRC Coordinator with projects and tasks as needed.
• Perform other related duties as required.

Skills

Basic computer literacy

Customer service experience

Education

High school diploma

Job description

Medical Diagnostic Laboratories (MDL), a member of Genesis Biotechnology Group, is seeking a Specimen Resolution Assistant I in Hamilton Township, NJ. The role supports the Quality Control department by resolving specimen discrepancies and coordinating communications with physicians and clients.

The position requires basic computer literacy and preferred prior customer service or phone experience. A high school diploma is required, and the work environment involves moderate phone and clerical