Specimen Processing Group Lead

Quest Diagnostics; Winfield (IL); On-site; USD 50,145,000 - 75,188,000; Full time

Benefits offered by this job

Day 1 medical benefits

Well-being programs

Annual health assessment

Vacation and time off

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics in Winfield, IL is seeking a Specimen Processing Group Lead to supervise 8–12 technicians, coordinate shifts, and ensure production and quality targets are met. This role requires strong leadership, problem solving, and communication skills in a fast-paced laboratory setting.

The position includes responsibilities for training, performance feedback, and adherence to safety policies, with weekend and holiday coverage as needed. Internal candidates will be considered first.

Qualifications

• Internal candidates may be considered after one year in SPT III/related role.
• Experience in Specimen Processing preferred.
• Medical terminology knowledge applicable to a clinical laboratory is a plus.

Responsibilities

• Demonstrates proficiency and understanding of all duties in Specimen Processing.
• Troubleshoots and resolves problems; collaborates with technical departments as needed.
• Assists SPTs in test selection and problem resolution.
• Answers employee questions regarding processing; provides feedback to supervisors.

Skills

Leadership by example

Communication skills

Coaching and feedback

Teamwork

Flexibility

Problem solving

Report generation

Education

High School Diploma or Equivalent

Job description

Specimen Processing Group Lead - Winfield, IL, Monday to Friday, Hour vary between 5:00 AM to 11:00 PM, with rotational weekends

Pay range: $17.50 - $26.24 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• and so much more!

This positionassists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of allSpecimenTechnicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

Responsibilities:

• Demonstrates a proficiency and understanding of all job duties in Specimen Processing department.
• Strong troubleshooting and problem resolution skills; ability towork effectively with the technical departments to resolve problems andgain cooperation asneeded.
• Assists all SPT’s in proper test selection and problemresolution.
• Answers and clarifies employee questions (including laboratory personnel) regardingprocessing.
• Provides appropriate feedback to supervisor(s) when problems arise.
• Completes appropriate shift paperwork, setting up for production,andinsuring that their staff has cleaned up at the end of the shift.
• Monitors supply inventory, ordering supplies asneeded.
• Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope arerequired.
• Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s).
• Perform all other job duties asassigned.
• In addition to above, the group leader may assist the supervisor(s) in the following:
• Prioritizing work assignments.
• Monitoring production and activity of all SPT’s in orderto meet departmentaldeadlines.
• Coaching for improved performanceby providing appropriatefeedbackandmaintaining a positive work environment.
• Ensures effective employee utilization through workforce planning to include staffing weekends andholidays.
• Makessuggestions andrecommendations to enhanceworkflow.
• Helpsmanage departmentovertime.
• Ensuresthat all Quest Diagnostics Incorporated and Specimen Processing policies andprocedures are adheredto.

Qualifications:

Required WorkExperience:

• Internalcandidatesminimum of one year in SPT III/related role.

Preferred Work Experience:

• 3yearsexperiencein a laboratory environment with Specimen Processing experience preferred.
• Medical background preferred which includes medical terminology applicable to a clinicallaboratory.

Physical and Mental Requirements:

• Performs multiple tasks simultaneously and with interruptions, physical and mentalstress.
• Works in a biohazard environment and practices good safety habits.
• Able to sit or stand for longperiods.

Skills:

• PC skills including the ability to run reports & useto manageworkflow; real-time thru-put.
• Maintains confidentiality at all times.Will have access to overall employeeperformance, may have knowledge of disciplinary actions up to, and including termination.
• Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team ontask.
• Demonstrates strong interpersonal skills that foster a positiveenvironment.
• Demonstrates flexibility andadaptability.
• Drives frequent employee interaction on the floor providing feedback, coaching, andguidance.
• Demonstrates excellent communication skills and ability to answer questions withboth internaland external clients.
• Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures.
• Works under pressure and assists department in maintaining productivity and qualitygoals.
• Ability to diffuse tense situations and applies good judgment when making decisions and resolvingproblems.

Education:

• High School Diploma or Equivalent (Preferred).