Specialty Services Technician- Salt Lake City, UT

STERIS Canada Corporation; Salt Lake City (UT); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Specialty Services Technician to join their dynamic team. This remote-based position focuses on providing exceptional customer service through effective communication and technical expertise in cleaning sterilizer equipment. The role requires flexibility for travel and a commitment to ensuring customer satisfaction in a high-stress healthcare environment. As part of a high-performing team, you will utilize advanced technology and your problem-solving skills to enhance customer experiences and support infection prevention efforts. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Company vehicle

Medical insurance

401(k) with company match

Paid time off

Tuition assistance

Extensive training and development

Annual merit review

Overtime opportunity

Business travel expenses paid

Company provided laptop and phone

Qualifications

• 3 years of work experience including 1 year in a technical or service role.
• Experience with technology and basic computer skills required.

Responsibilities

• Provide on-site cleaning services and maintenance for sterilizer equipment.
• Communicate with customers about service needs and equipment status.

Skills

Customer Service

Technical Skills

Communication Skills

Problem Solving

Basic Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Cleaning Equipment

Job description

Specialty Services Technician - Salt Lake City, UT

Job Category: Service/Technical Services

Location: Salt Lake City, UT, US, 84101

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Specialty Services Technician acts as a Trusted Advisor to STERIS Customers in service of cleaning sterilizer equipment as part of a high performing team. The Technician drives an exceptional Customer experience by providing on-site cleaning services, troubleshooting, repair, and simple maintenance on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners, and the contract administration team. This position utilizes advanced technology to complete administrative requirements, aid in troubleshooting equipment issues, and improve the overall Customer experience in a highly regulated healthcare environment under limited supervision (non-regular business hours). Additionally, the Technician will identify and recommend products and service enhancements. This role will require travel with high flexibility and sound decision-making to ensure optimal customer equipment uptime and operations.

Up to 50% overnight travel covering the state of UT and surrounding areas.

This is a remote-based Customer-facing position. To support and service our Customers, candidates must be based out of Utah.

What You Will Do As A Specialty Services Technician:

Customer Focus, Growth & Retention:

• Accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer issues expediently.
• Communicates effectively and proactively with Customers on preventative cleaning needs and associated scheduling and equipment details (arrival, service status, completion, next steps).
• Identifies and addresses Customer issues and responds to routine Customer and sales/service leadership requests to optimize Customer support and growth.
• With management support, build relationships with field and Sales teams to drive Customer experience and revenue opportunities.

Equipment Cleaning, Compliance-Regulatory and Continuous Improvement:

• Perform sterilizer cleaning functions including changing required chemical ingredients and monitoring the cleaning process.

The Experience, Skills, and Abilities Needed

• High School Diploma or GED with 3 years of work experience including 1 year of technical or Service-related work experience.
• Field Service experience preferred.
• Technical ability and experience required.
• Minimum of 1 year experience working with technology including basic computer skills (email, internet, Microsoft Office).
• Ability to travel overnight up to 50%.
• Must comply with hospital/customer credentialing requirements.

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance, uniforms, and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business travel and all related expenses paid
• Medical, vision, prescription, dental, and life insurance
• 401(k) with a company match
• Paid time off and paid holidays
• Extensive hands-on training and development
• Tuition assistance
• Opportunities for advancement

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs.