Specialty Services Field Technician

STERIS Canada Corporation; New Franken (WI); Remote; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Specialty Services Technician to join their dynamic team. In this role, you will act as a trusted advisor, providing essential cleaning and maintenance services for hospital sterilizers. Your proactive communication skills will help ensure customer satisfaction while you navigate a flexible schedule that includes travel and varied shifts. This position offers extensive training, competitive pay, and a comprehensive benefits package, making it an excellent opportunity for those looking to grow in a rewarding field. If you are ready to make a difference in healthcare, this role is for you.

Benefits

Extensive hands-on training

Career progression opportunities

Competitive pay

Overtime opportunity

Annual merit review

Uniforms provided

Business travel expenses paid

Medical, vision, dental, and life insurance

401(k) with company match

Paid time off and holidays

Qualifications

• 3 years of work experience, including 1 year in technical or service-related roles.
• Valid driver's license and ability to work flexible hours.

Responsibilities

• Accountable for customer satisfaction through proactive communication.
• Perform sterilizer cleaning and maintenance in a high-stress environment.

Skills

Customer Service

Problem-Solving

Interpersonal Communication

Organizational Skills

Education

High School Diploma or GED

Associates Degree or Related Certifications

Tools

Smart Phone

Laptop

Job description

Job Category: Service/Technical Services

Location: Green Bay, WI, US, 54229

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Specialty Services Technician

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners, and contract administration team.

Important Note about Schedule/Travel: This is a field service role with very frequent travel, most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs.

What You Will Do as a Specialty Service Technician

1. You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
2. You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
3. You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
4. You will work closely with the Scheduling Team, Supervisor, and Customer to plan efficient service routes within assigned territory, and adhere to all coverage and service standards.
5. You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
6. You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
7. You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Extensive hands-on training and development
• Career progression path with growth and training opportunities
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental, and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance

The Experience, Skills, and Abilities Needed

1. High School Diploma or GED
2. 3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Customer service experience is also required.
3. Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
4. Valid driver’s license.
5. Field Service experience preferred.
6. Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 75% travel overnight.
7. Demonstrated proficiency with basic computer skills, smart phone use, etc.
8. Excellent interpersonal and Customer communication skills.
9. Strong organizational and problem-solving skills.
10. Ability to work independently without supervision.

Pay range for this opportunity is $50,000 - $60,000. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.