Specialty Sales & Product Development Manager

Cleveland Clinic; Beachwood (OH); On-site; USD 102,000 - 155,000; Full time

Job summary

The Cleveland Clinic is seeking a Manager of Sales, Product and Service Line to drive product development, marketing strategy and go-to-market initiatives for their laboratory services. The role collaborates with sales, marketing and leadership to launch new products, support testing services, and track performance to measure success.

The ideal candidate will bring commercial laboratory experience, understanding of lab operations, and experience launching products from development through market

Qualifications

• Bachelor's degree in Business Administration, Healthcare, Education, Medical Technology or related field.
• Seven years of experience in a Healthcare environment with demonstrated success in sales, marketing or customer service.
• Strong understanding of laboratory operations, product testing and development, and patient/client needs.

Responsibilities

• Develop marketing materials and sales support tools for product launches.
• Collaborate with sales, marketing and leadership to launch new products and services.
• Measure performance using business metrics and analytics to identify growth opportunities.
• Coordinate cross-functional teams to move initiatives forward and increase revenue for Cleveland Clinic Laboratories (CCL).
• Travel approximately 50% of the time.

Skills

Sales & Marketing

Communication

Leadership

Data analysis

Education

Bachelor's degree in Business Administration, Healthcare, Education, Medical Technology or related field

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Manager of Sales, Product and Service Line will focus on product development, marketing strategy, and go-to-market initiatives rather than direct sales. This role will partner closely with sales, marketing, and other key teams to develop and launch new products and service offerings, support existing laboratory services, and track performance to measure success. Responsibilities include developing marketing materials, sales support tools, and product kits that increase engagement and support new business launches, physician outreach, CRO partnerships, and extended care services. The manager will also help establish business metrics, interpret analytics, and use performance data to identify opportunities for growth and improvement while supporting strategic initiatives and collaborating with leadership.

The ideal candidate will bring commercial laboratory experience, preferably with an organization such as Quest Diagnostics or Labcorp, and a strong understanding of laboratory operations, product testing and development, and the needs of patients, clients, and sales teams. Experience bringing products from development through launch, marketing existing and upcoming laboratory tests, and evaluating the effectiveness of marketing materials and outreach initiatives is essential. This individual should be comfortable developing and interpreting business metrics, translating data into actionable insights, and proactively engaging the appropriate teams to move initiatives forward.

A caregiver in this position works days, 8:00am—5:00pm.

A caregiver who excels in this role will:

• Develop new concepts under the direction of the Medical Director, Division Administrator, and Director of Sales and Outreach.
• Train the sales managers on the product offerings and work with marketing to develop all the materials needed for the product launch.
• Develop concepts which include a mix of co-marketed, co-branded opportunities as well as support and promote the expertise and reputation of Cleveland Clinic Laboratories and Cleveland Clinic.
• Interact with all key internal and external stakeholders to pull through the action plan for all new projects and ultimately increase revenue for CCL.
• Contribute to sales meetings, presentations and attend required training courses, recognizing the value of one's own contribution to those events.
• Develop and maintain knowledge and experience of relevant laboratory methods and technologies.
• Adhere to the Cleveland Clinic rules and regulations (i.e. written or implied) and any changes or introductions.
• Travel approximately 50% of the time.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare, Education, Medical Technology or related field
• Seven years of experience in a Healthcare environment with demonstrated success in sales, marketing or customer service
• Excellent clinical knowledge in how laboratory tests support the diagnosis, prognosis and monitoring of patients with specific diseases
• Excellent human relations, management, presentation and communications skills
• Must be accountable, adaptable, flexible, creative, dependable, responsible and able to perform well within multi-functional environments and be customer-focused
• Can manage several projects or tasks simultaneously and exercise appropriate judgment when prioritizing projects
• Can function and work in a diverse work environment while adhering to Cleveland Clinic and CCL policies providing direction to clients in a concise, sensitive, informative and professional manner
• Maintain a positive and courteous tone, particularly in adversarial discussions.
• Keep abreast of regulatory issues, reimbursement issues, and service requirements
• Valid driver's license with an acceptable driving record, subject to applicable organizational requirements, given the travel expectations of the position

Preferred qualifications for the ideal future caregiver include:

• Master's Degree
• 3-5 years managing teams and development of new product launches within healthcare industry (Laboratory experience is a plus)
• Experience in monitoring and developing operations driven metrics (Sales a plus)
• Knowledge and experience developing and commercializing healthcare products or services, bringing solutions to market, and partnering with sales teams to drive adoption and growth
• Demonstrated critical-thinking and independent decision-making skills, with the ability to appropriately assess situations and act with minimal supervision

Pay Range

Minimum Annual Salary: $101,900.00

Maximum Annual Salary: $155,390.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).