Specialty Restaurant Host - FT

Omni Hotels & Resorts; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a leading resort where your passion for service shines! As a Specialty Restaurant Host, you will be the first point of contact for guests, ensuring a warm welcome and seamless dining experience. This role offers the chance to work in a dynamic environment, with opportunities for growth and development. Enjoy a set schedule with evenings off, competitive pay, and a range of benefits including medical insurance and 401k matching. If you thrive in a fast-paced setting and love making guests feel special, this position is perfect for you!

Benefits

Free Parking

Golf perks for associates and family

Travel benefits with hotel discounts

Career growth opportunities

Employee Cafeteria

Set schedule Tuesday through Saturday

Competitive Hourly Wage

Medical, dental, and vision insurance

401k with match

Paid Time Off

Qualifications

• Strong communication skills in English, both verbal and written.
• Prior customer service experience is essential.

Responsibilities

• Greet and seat guests in a friendly manner.
• Manage reservations and maintain an organized host stand.
• Communicate effectively with staff and management.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

Education

High School Diploma

Tools

OpenTable

MICROS

Job description

Specialty Restaurant Host - FT

Job Locations

US-AZ-Tucson

Requisition ID

2025-122730

# of Openings

1

Category (Portal Searching)

Food & Beverage

Location

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

Job Description

To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.

Why Join Bob's Steak & Chop House?

Since the opening of the first Bob's Steak & Chop House in Dallas, Texas, in 1993, the name "Bob's" has been synonymous with a great steakhouse experience. Building on the reputation we earned at our original Dallas location, Bob's has opened restaurants nationwide that offer the best cuts of meat available.

Bob's Steak & Chop House specializes in serving big, flavorful steaks that are hand-selected from the top two percent of USDA prime beef along with Texas-sized portions of our award-winning sides. Mouth-watering, legendary seafood and cuts of meat are absolutely delicious as we use homemade and local ingredients to enhance the flavor of our signature menu items. When it comes to Wine, each Bob's carries a large selection - usually 300 to 500 wines - beyond our core list of favorites. In-house wine buyers select wines from all over the world to satisfy local clientele and regulars at each of our locations. Each Bob's utilizes climate-controlled wine cellars and features Wine of the Month for our guests to try.

Locally, we are the only PRIME steak house in Tucson!

Responsibilities

Answering phone correctly and politely
• Takes reservations as needed and enters into Open Table correctly according to training guidelines
• Greeting guests and seat guests
• Keep host stand clean and organized
• Control heavy volume at Restaurant entrance
• Knowledge of hotel property.
• Inform the guest about daily features and menu items
• Knowledge of Bobs concept and menu
• Attend to and anticipate guest's needs
• Familiarization with menu and know how to properly take to go orders as needed
• Follow server rotation, seating and informing servers with chits correctly
• Inform manager of all potential issues or complaints immediately
• Provide nightly guest tracking to manager prior to leaving
• Create and maintain a positive working environment amongst front door staff
• Communicate positively and effectively with management and wait staff
• Coordinate daily dining room setup
• Distribute chits pre-opening for large party table setup
• Communicate large party layouts and special requirements to servers, management, and kitchen
• Operate OpenTable reservation system accurately and efficiently
• Gather VIP contact information
• Distribute VIP chits to server, manager, kitchen
• Assign tables to servers pre-shift and during the shift
• Coordinate on-call servers on a daily basis with management
• Coordinate large party assignments with management
• Ensure that all reservations are confirmed on a daily basis
• Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs
• Ensure Daily Features are posted outside Bob's entrance and server's version are printed/cut

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Must have strong attention to detail as well as prior customer service experience/skills.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must have and maintain current Food Handlers and TIPS certifications.
• Must be able to work in a fast-paced environment, be very organized, and multi-task.
• Must be able to work flexible shift including nights, weekends, and holidays
• MICROS Experience preferred.

  Physical Requirements:

  • Must be able to stand and walk for an extended period of time or for an entire shift.
  • Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Let's Talk Perks:

• Free Parking
• Golf perks on property for asscoaiates and family
• Travel benefits with Omni - Great hotel discounts
• Numerous career growth opportunities around the country
• Employee Cafeteria
• Set schedule Tuesday through Saturday - PM shifts
• Restaurant closed on Sundays and Mondays
• Competitive Hourly Wage
• Medical, dental,vision insurance, Short & Long Term Disability + much more options
• 401k with match
• Paid Time Off + Most Holidays Off
• AND MORE!!

• Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
  
  If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].