Specialty Pharmacy Technician - Patient Care & Benefits

Partner's Healthcare; Burlington (MA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Mass General Brigham is seeking a Pharmacy Services Support professional to collaborate with physicians, nurses and pharmacists in coordinating specialty medications and helping patients navigate insurance and financial assistance. The role involves obtaining prior authorizations and ensuring timely medication delivery.

You will review treatment plans, manage third-party billing, answer patient questions about benefits, and escalate clinical issues to a pharmacist while supporting a

Qualifications

• Pharmacy technician experience or equivalent in a healthcare setting.
• Experience with prior authorizations and renewals is a plus.
• Computer proficiency with MS Office (Excel, Word, Access).
• Experience with EPIC or similar medical record software is a plus.

Responsibilities

• Work with physicians, nurses and pharmacists to ensure patients receive medications at the right time.
• Review medication regime with patient to determine what needs to be dispensed.
• Process medication orders and ensure correct billing to third parties.
• Monitor patient charts to meet therapy needs and respond to questions.

Skills

Pharmacy experience

Prior authorizations

Computer skills

Education

High School diploma/GED

Four-year healthcare-related degree (preferred)

Tools

EPIC or similar EMR

Microsoft Office

Job description

Mass General Brigham is seeking a Pharmacy Services Support professional to collaborate with physicians, nurses and pharmacists in coordinating specialty medications and helping patients navigate insurance and financial assistance. The role involves obtaining prior authorizations and ensuring timely medication delivery.

You will review treatment plans, manage third-party billing, answer patient questions about benefits, and escalate clinical issues to a pharmacist while supporting a