Specialty Pharmacy Technician – Patient Access / Pharmacy Liaison

2300 Montefiore Nyack Hospital; Joliet (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Tuition reimbursement

Continuing education opportunities

Job summary

Montefiore Nyack Hospital is seeking a Pharmacy Liaison to coordinate outpatient prescription fulfillment and ensure timely access through prior authorizations and patient assistance programs. The role links patients, prescribers, pharmacies, payers, and the care team, upholding confidentiality and accurate data entry while delivering empathetic patient service.

This on-site position supports the pharmacy workflow, insurance processes, and contract pharmacy partners, with day shifts and a focus

Qualifications

• High School Diploma or GED required.
• Experience in medical office or retail pharmacy with knowledge of prescription drug insurance and prior authorization processes.
• CPhT certification required.
• NY State Pharmacy Technician registration within 90 days required.

Responsibilities

• Demonstrates knowledge of prescription workflows, insurance processes, and prior authorization requirements. Efficiently identifies and resolves barriers to medication fulfillment.
• Understands patient assistance programs, manufacturer copay cards, and foundation grants. Helps patients access medications affordably while ensuring compliance with payer and 340B guidelines.
• Verify insurance coverage and determine patient eligibility. Complete and track prior authorization requests, exploring available grants or patient assistance programs to secure coverage for non-formulary or high-cost medications.
• Collaborates effectively with pharmacists, prescribers, case managers, and contract pharmacy partners. Communicates clearly to prevent therapy delays and ensure continuity of care.

Skills

Prior authorization

Prescription insurance knowledge

Customer service

Education

High School / GED

Pharmacy Technician Certification Board (PTCB)

New York State Pharmacy Technician Registration

Job description

City/State: Nyack, New York Department: Pharmacy Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8 AM-4:30 PM Scheduled Daily Hours: 8.5 HOURS Scheduled Weekly Hours: 40 Hourly Rate/Range: $23-$26 per hour For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Pharmacy Liaison is responsible for supporting the coordination and fulfillment of prescriptions from outpatient physician practices. The role involves ensuring prescriptions are filled safely and without delays by focusing on coordinating prescription access, completing prior authorizations, assisting with patient financial support programs, and routing prescriptions to the appropriate contract pharmacy. The Pharmacy Liaison serves as a key link between patients, prescribers, pharmacies, payers, and the care team. They will ensure confidentiality, verify and input data accurately, and respond promptly and compassionately to patient inquiries. The role also requires recognizing when language assistance is needed, and handling emergency situations, provider concerns, and general questions with professionalism, empathy, and efficiency.

Essential Functions

• Demonstrates knowledge of prescription workflows, insurance processes, and prior authorization requirements. Efficiently identifies and resolves barriers to medication fulfillment.
• Understands patient assistance programs, manufacturer copay cards, and foundation grants. Helps patients access medications affordably while ensuring compliance with payer and 340B guidelines.
• Verify insurance coverage and determine patient eligibility. Complete and track prior authorization requests, exploring available grants or patient assistance programs to secure coverage for non-formulary or high-cost medications.
• Collaborates effectively with pharmacists, prescribers, case managers, and contract pharmacy partners. Communicates clearly to prevent therapy delays and ensure continuity of care.

CUSTOMER SERVICE:

• Demonstrates the ability to create a positive interaction with the customer.
• Demonstrates positive communication with people of different cultures, values and beliefs.
• Demonstrates the ability to acknowledge customer concerns and takes corrective action.
• Demonstrates compliance with identified customer service behaviors.
• Have the ability to recognize and utilize when language services are needed.

PERFORMANCE IMPROVEMENT:

• Complies with licensure and/or certification requirements.

BUDGET:

• Demonstrates fiscally prudent use of equipment and supplies.

PROJECTS/ASSIGNMENTS:

• Completes assignments within projected time frames and expectations.

Qualifications

• High School Required or GED Required
• Medical office or retail pharmacy experience with knowledge of prescription drug insurance and prior authorization processes Required
• Certified Pharmacy Technician - Pharmacy Technician Certification Board Required
• Registered Pharmacy Technician - New York State Board of Pharmacy within 90 Days Required

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match.

As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment.

Team members benefit from:

• Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more
• Outstanding professional staff
• The clinical excellence of the Montefiore Health System
• Opportunities for growth through training and continuing education
• Equal Opportunity Employment
• Zero tolerance policy for discrimination, harassment and abuse
• Fair employment practices, including equal treatment in hiring, promotion and compensation
• WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City.
• While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive.
• Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals.
• Learn more about cultural events in Rockland County.
• With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines.
• The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails.
• Learn more about outdoor activities in Rockland County.
• One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene.
• Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience.
• Learn more about dining and shopping in Rockland County.
• Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families.
• Whether you’re growing your family and looking for good schools and family-friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need.