Specialty Pharmacy Technician Navigation

Hiregy; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading pharmacy services provider is seeking a Specialty Pharmacy Technician to provide member support and navigate complex issues in therapy access. This fully remote role requires recent experience in specialty pharmacy and an active CPhT certification. Join a compassionate team dedicated to ensuring a smooth member experience while navigating healthcare challenges.

Qualifications

• 1+ recent years in specialty pharmacy, PBM, managed care, or mail-order pharmacy.
• Active Certified Pharmacy Technician (CPhT) through PTCB or NHA.
• Must provide CPhT license number.
• Must submit an internet speed test.
• Must have a private designated workspace.
• Background check required.

Responsibilities

• Serve as the primary contact for specialty members and providers.
• Respond to member inquiries via phone, chat, email, fax, and written correspondence.
• Navigate complex issues such as site-of-care decisions and infusion scheduling.
• Partner with Clinical Pharmacists on outreach efforts.
• Help members understand therapy costs and coverage.

Skills

Empathy

Multichannel communication

Therapy coordination

Education

Associate’s or Bachelor’s degree

High school diploma or equivalent

Job description

JOB ID 22125 - Specialty Pharmacy Technician - Navigation

Location: Fully remote

Pay: $21.00 per hour

Type: Contract, (5) months until about April 2026
May go perm based on job performance

Schedules available:
09:00 AM - 05:30 PM Mo-Tu-We-Th-Fr (off Sa-Su)
09:00 AM - 05:30 PM Mo-Tu-We-Th-Fr (off Sa-Su)
10:30 AM - 07:00 PM Mo-Tu-We-Th-Fr (off Sa-Su)
10:30 AM - 07:00 PM Mo-Tu-We-Th-Fr (off Sa-Su)

Training schedule: M-F, 9:00 AM to 5:30 PM EST for 4 weeks

Start date: 11/4/2025

Job description:

1. Member Support & Advocacy: Serve as the primary contact for specialty members and providers, guiding them through benefit details, prior authorizations, and therapy access with empathy and professionalism.
2. Multichannel Communication: Respond to member inquiries via phone, chat, email, fax, and written correspondence, ensuring a compassionate and consistent experience.
3. Therapy Coordination: Navigate complex issues such as site-of-care decisions, infusion scheduling, and specialty pharmacy fulfillment to remove barriers to treatment.
4. Clinical Collaboration: Partner with Clinical Pharmacists on outreach efforts, including appointment scheduling, program enrollment, and adherence follow-ups.
5. Coverage & Compliance: Help members understand therapy costs and coverage, coordinate with prescribers and financial assistance programs, and meet all productivity, quality, and compliance standards.

Nice to have:

• Associate’s or Bachelor’s degree

Requirements:

• Must have 1+ recent years in specialty pharmacy, PBM, managed care, or mail-order pharmacy
• Active Certified Pharmacy Technician (CPhT) through PTCB or NHA
• Must provide CPhT license number
• Must submit an internet speed test
• Must have a private designated workspace
• High school diploma or equivalent
• Background check required