Specialty Pharmacy Technician (IVIG, SCIG)

Basic Home Infusion (BHI); Farmers Branch (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Basic Home Infusion (BHI) seeks a Specialty Pharmacy Technician to support patients receiving IVIG and SCIG therapies, coordinating onboarding, benefits investigation, prior authorizations, and medication fulfillment to ensure timely therapy access.

The role requires knowledge of specialty pharmacy operations, payer requirements, and patient support services while maintaining compliance with state, federal, and accreditation standards.

Qualifications

• High school diploma or equivalent
• Active Pharmacy Technician registration/certification as required by state regulations
• National certification (PTCB)
• Knowledge of insurance verification, prior authorizations, and specialty medication workflows
• Strong organizational, communication, and customer service skills

Responsibilities

• Serve as a primary contact for patients receiving IVIG and SCIG therapies and coordinate onboarding activities for new referrals
• Process prescriptions and refill requests in accordance with state and federal regulations; assist pharmacists with dispensing activities
• Coordinate renewals, updated prescriptions, and clinical assessments; document interactions in pharmacy systems
• Communicate with physicians, nurses, case managers, and manufacturer support programs; obtain documentation for authorization and reimbursement
• Maintain accurate documentation and ensure compliance with HIPAA, accreditation standards, and company policies

Skills

Insurance verification

Prior authorizations

Pharmacy workflows

Communication

Organization

Education

High school diploma or equivalent

Active Pharmacy Technician registration/certification

National certification (PTCB)

Tools

Pharmacy management systems

Job description

Basic Home Infusion (BHI) supports physicians in managing their TDD patients—and your entire practice.

Today’s targeted drug delivery (TDD) and infusion therapies demand seamless coordination between physicians, care teams, and patients. BHI brings all three together—empowering doctors to extend care beyond the clinic, enabling staff to streamline and centralize management, and ensuring patients receive TDD in the comfort of their homes from experienced nurses.

BHI connects physicians, provider staff, and patients to deliver better home infusion.

Position Summary

The Specialty Pharmacy Technician serves as a key member of the specialty pharmacy team, supporting patients receiving immunoglobulin (IVIG and SCIG) therapy for primary immunodeficiency, secondary immunodeficiency, autoimmune, neurologic, and other specialty disease states. This role coordinates patient onboarding, benefits investigation, prior authorization support, medication fulfillment, nursing coordination, refill management, and ongoing patient engagement to ensure timely access to therapy and optimal treatment outcomes.

The position requires strong knowledge of specialty pharmacy operations, payer requirements, and patient support services while maintaining compliance with state, federal, and accreditation standards.

Essential Duties and Responsibilities

Patient Care Coordination

• Serve as a primary point of contact for patients receiving IVIG and SCIG therapies.
• Coordinate onboarding activities for new patient referrals.
• Educate patients regarding the specialty pharmacy process, shipment scheduling, and refill procedures.
• Conduct adherence and refill assessments to ensure therapy continuity.
• Monitor patient therapy schedules and proactively address barriers to treatment.
• Document patient interactions and clinical updates in pharmacy management systems.

Specialty Pharmacy Operations

• Process prescriptions and refill requests in accordance with state and federal regulations.
• Perform prescription data entry and medication order preparation.
• Review orders for completeness and coordinate resolution of missing information.
• Assist pharmacists with medication dispensing activities and workflow management.
• Coordinate medication shipments and delivery logistics.
• Monitor inventory and specialty medication availability.

Provider & Stakeholder Collaboration

• Communicate regularly with physicians, nurses, case managers, and manufacturer support programs.
• Obtain clinical documentation needed for authorization and reimbursement.
• Coordinate renewals, updated prescriptions, and clinical assessments.
• Escalate clinical concerns to pharmacists and clinical team members when appropriate.

Compliance & Documentation

• Maintain accurate and timely documentation in electronic pharmacy systems.
• Adhere to HIPAA, accreditation standards and company policies and procedures.
• Participate in quality assurance and accreditation activities.
• Support audit preparation and compliance reviews.

Qualifications

Required

• High school diploma or equivalent.
• Active Pharmacy Technician registration/certification as required by state regulations.
• National certification (PTCB).
• Knowledge of insurance verification, prior authorizations, and specialty medication workflows.
• Strong organizational, communication, and customer service skills.

Preferred

• Experience supporting IVIG and/or SCIG therapies.
• Minimum 2 years of specialty pharmacy or infusion pharmacy experience.
• Home infusion or specialty pharmacy experience.
• Understanding of immunology, neurology, rheumatology, or rare disease therapies.
• Experience with manufacturer patient support programs and copay assistance resources.
• Knowledge of TJC, URAC, NABP and ACHC specialty pharmacy standards.

The employee may be frequently required to stand, sit, walk, see, hear; use hands and fingers regularly, handle, or feel objects, tools, or controls, reach with hands and arms, bend at the knees and waist - such as to access equipment.

The employee may frequently lift and/or move, push and pull equipment, up to 5 pounds and may occasionally lift and/or move up to 40 pounds.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

At Basic Home Infusion, we are deeply committed to promoting diversity, equity, and inclusion in our provision of intrathecal infusion pain management services. We recognize that these core values are essential for achieving optimal patient outcomes and creating a supportive and inclusive environment for our team members.