Specialty Pharmacy Technician: Access & Adherence Champion

HopeHealth, Inc.; Orangeburg (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

HopeHealth, Inc. is seeking a Specialty Pharmacy Technician to support patients receiving specialty medications. You will coordinate access, prior authorizations, financial assistance, refill management, and ongoing patient support within an integrated care model.

You will collaborate with pharmacists, providers, clinics, case managers, and payers to ensure timely access, improve adherence, and maintain regulatory compliance. Experience in HIV, Hepatitis C, or specialty settings is valued.

Qualifications

• High school diploma or equivalent required.
• Current Pharmacy Technician registration/licensure as required by state law.
• National Pharmacy Technician Certification (PTCB or ExCPT) preferred.
• One year of pharmacy technician experience required; specialty pharmacy experience preferred.
• Experience with prior authorizations, insurance billing, and patient assistance programs preferred.
• Strong communication, customer service, organizational, and documentation skills.
• Experience working in an FQHC, ambulatory care, HIV, Hepatitis C, or specialty pharmacy setting preferred.

Responsibilities

• Serve as a primary point of contact for specialty pharmacy patients.
• Coordinate new patient onboarding and therapy initiation.
• Conduct refill coordination and adherence outreach.
• Identify and escalate barriers to therapy, including cost, access, side effects, and adherence concerns.
• Document all patient interactions accurately and timely.
• Coordinate medication delivery and shipment scheduling.
• Communicate with providers, nurses, case managers, and specialty clinic staff regarding medication access and therapy status.
• Obtain required documentation, including chart notes, labs, and diagnosis information.
• Provide updates on authorization status, therapy delays, and patient needs.
• Support integrated care coordination across specialty service lines.
• Assist with Ryan White program coordination and applicable patient assistance programs.
• Monitor adherence and continuity of care for specialty patients.
• Collaborate with pharmacists and care teams to support treatment goals and retention in care.
• Support pharmacist-led patient management programs and individualized care plans.
• Assist with patient reassessments, follow-up activities, and care plan documentation.
• Communicate adherence concerns, therapy interruptions, and clinical issues to pharmacists and care teams.
• Contribute to patient outcome and quality improvement initiatives.
• Track prescriptions from intake through dispensing and refill management.
• Maintain organized workflow queues and prioritize urgent therapies.
• Support specialty medication handling and cold-chain requirements when applicable.
• Assist with 340B program compliance and documentation requirements.
• Maintain compliance with HIPAA, ACHC, URAC, state, and federal regulations.
• Participate in quality improvement, accreditation, audit, and compliance activities.

Skills

Communication skills

Organization

Multitasking

HIPAA/URAC awareness

Education

High school diploma

Pharmacy Technician registration

PTCB/ExCPT preferred

Tools

Pharmacy systems

Electronic health records

Insurance verification processes

Job description

HopeHealth, Inc. is seeking a Specialty Pharmacy Technician to support patients receiving specialty medications. You will coordinate access, prior authorizations, financial assistance, refill management, and ongoing patient support within an integrated care model.

You will collaborate with pharmacists, providers, clinics, case managers, and payers to ensure timely access, improve adherence, and maintain regulatory compliance. Experience in HIV, Hepatitis C, or specialty settings is valued.