Specialty Pharmacy Technician

Polaris Pharmacy Services; Rockaway Township (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Polaris Pharmacy Services is seeking a Specialty Pharmacy Technician for Signio Specialty Pharmacy in Rockaway Township, NJ 07866. This role supports efficient pharmacy operations, adherence to SOPs, HIPAA, and regulatory requirements while assisting in patient care and benefits verification.

Responsibilities include handling calls, gathering patient information, verifying insurance, triaging prescriptions, and data entry.

Qualifications

• State licensure and national certification as required by the home state and state board of pharmacy.
• Regular and predictable attendance, including evenings, weekends, and holidays
• Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy
• Strong English communication skills (read, write, speak, and understand)
• Ability to work in a fast-paced environment and pivot between tasks
• Ability to work independently and collaboratively
• Basic math and analytical skills
• Proficiency in Microsoft Office (Outlook, Excel, Teams) and ability to produce departmental reports as needed

Responsibilities

• Handle telephone calls that do not require the pharmacist's direct attention
• Gather and complete patient information profiles accurately
• Verify insurance and benefits eligibility, including copay assistance or other aid programs, and guide patients accordingly
• Triage prescriptions appropriately to internal and external providers
• Manage patient documents promptly and accurately
• Enter prescription data accurately into pharmacy software systems

Skills

English proficiency

Customer service

Communication skills

Education

Pharmacy technician licensure

Tools

Microsoft Office (Outlook, Excel, Teams)

Job description

Job Details

Job Location: Signio Specialty Pharmacy - Rockaway Township, NJ 07866

Salary Range: $20.00 - $22.00 Hourly

Specialty Pharmacy Technician

A Specialty Pharmacy Technician is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:

• Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics - including any Company employee agreements.
• Complying with all relevant pharmacy accreditation standards.
• Maintaining confidentiality of all patient and Company information (HIPAA compliance required).
• Adhering to pharmacy workflow procedures at each assigned task station.
• Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.
• Remaining flexible for scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:

• Handle telephone calls that do not require the pharmacist's direct attention
• Gather and complete patient information profiles accurately
• Verify insurance and benefits eligibility, including copay assistance or other aid programs, and guide patients accordingly
• Triage prescriptions appropriately to internal and external providers
• Manage patient documents promptly and accurately
• Enter prescription data accurately into pharmacy software systems

QualificationsRequired Qualifications

• State-level licensure and national certification as required by the home state and state board of pharmacy
• Regular and predictable attendance, including evenings, weekends, and holidays
• Ability to complete required training within designated timeframes
• Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy
• Strong communication skills with the ability to read, write, speak, and understand English
• Ability to work in a fast-paced environment and pivot quickly between tasks
• Ability to work both independently and collaboratively
• Basic math and analytical skills
• Proficiency in Microsoft Office (Outlook, Excel, Teams) and ability to produce departmental reports as needed

Preferred Qualifications

• 1-3 years of experience as a Pharmacy Technician
• Previous experience in a pharmacy or medical setting
• Previous customer service or retail experience

Physical Demands

• The physical demands described here represent those required to successfully perform the essential functions of this job:
• May sit or stand 7-10 hours per day
• May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk
• May be required to work extended hours as needed
• May lift and/or move up to 30 pounds
• Must be able to function in typical pharmacy work environments
• Must pass background and drug test