Specialty Pharmacy Technician

UT Southwestern Medical Center; Dallas (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

PPO medical plan – available day one

100% coverage for preventive health

Paid Time Off – available day one

Retirement Programs (TRS)

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center’s Specialty Pharmacy in Dallas seeks a certified Pharmacy Technician with retail or specialty experience to support prescription processing, prior authorizations, copay assistance, and inventory management. You will ensure timely, accurate medication delivery or pickup under supervision.

The role involves assisting pharmacists with processing orders, patient communications, and coordinating with health plans to resolve claims, contributing to a high-performance

Qualifications

• High School Diploma or equivalent is required.
• 1 year of experience as retail pharmacy technician or equivalent is required.
• PHARMACY INTERN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern and Basic Life Support (BLS) certification.

Responsibilities

• Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing medications as allowed by law.
• Answers telephones and responds to questions or requests.
• Communicates instructions, side effects and medication descriptions to customers.
• Coordinates with Pharmacist for patient consultations when requested.
• Maintains temperature logs and cleans equipment per policy.
• Verifies inventory and records outdated products; manages inventory.
• Processes orders and ensures items shipped match invoiced items.
• Checks shelf life and applies price stickers to items.
• Performs full inventory and cycle counts; stocks and stocks placement in pharmacy.
• Handles insurance plan adjacencies for adjudication, claims, and outreach.
• Assists nurses with prior-authorizations; communicates with health plans and PBMs.
• Contacts patients/physicians to obtain information needed for processing scripts.
• Responds to patient inquiries by phone or email; maintains professionalism.
• Coordinates patient care: scheduling orders, shipments, and payment information.
• Notifies pharmacists of patient condition changes; facilitates counseling.
• Performs other duties and special handling as assigned.

Education

High School Diploma or equivalent

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Are you a certified pharmacy technician with retail or specialty experience ready to take the next step in your career? Join UT Southwestern Specialty Pharmacy at 2929 N Stemmons Freeway in Dallas. Here you'll play a key role in supporting patients with complex therapies by assisting with prescription processing and fulfillment, coordinating prior authorizations and copay assistance, managing specialty medication inventory and ensuring timely, accurate medication delivery or pick up. You'll get to engage with patients and thrive in a high performing environment where your skills make a difference. Works under supervision. The Pharmacy Technician is responsible for filling prescriptions, packing, and shipping of products and all other job related services performed in the pharmacy. The Pharmacy technician is also responsible for prior authorizations and timely refill calls to patients.

BENEFITS

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education High School Diploma or equivalent
• Experience 1 year of experience as retail pharmacy technician or equivalent is required
• Licenses and Certifications (PHARM INT) PHARMACY INTERN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern and (BLS) BASIC LIFE SUPPORT Certification with course accredited by the American Heart Association (AHA) or American Red Cross (ARC).

Preferred

• Experience 1 year specialty pharmacy experience
• Licenses and Certifications (PTCB-CPHT) CERTIFIED PHARMACY TECHNICIAN National certification with Pharmacy Technician Certification Board (PTCB)

JOB DUTIES

• Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies as allowable by law.
• Answers telephones responding to questions or requests.
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.
• Arranges customer consultations with Pharmacist, when requested.
• Cleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures.
• While completing fulfillment functions, checks medication and administration supply inventory for out‑of‑date products, removes products from inventory and works with the appropriate resource to record out‑of‑date products.
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.
• Checks items for appropriate 'shelf life' remaining before expiration.
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.
• Assists with full inventory and cycle counts.
• Assists with putting away newly received inventory in the appropriate location in the pharmacy.
• Performs related duties as assigned or requested.
• Loads the appropriate insurance plan to the patient's profile for adjudication, runs test claims and makes the necessary outreach to the Health Plan (HP) and/or Pharmacy Benefit Manager (PBM) to resolve rejected claims and/or contact patients and/or prescribers to collect additional information or data needed for a successful claim submission (i.e. patient demographics, new insurance information).
• Assist nurses with the prior‑authorization process by completing Cover My Meds.
• Places outbound calls to patients or physicians' offices to obtain additional information needed to process the script or to notify of delay in processing script.
• Assists in obtaining new prescriptions if a plan considers selected products appropriate based on patient need.
• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
• Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
• Ensures that good patients' relations are maintained, and patients' claims and complaints are resolved fairly and effectively.
• Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
• Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
• Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre‑QA, Intake Prep and work issues.
• Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.