Specialty Pharmacy Tech, UofL Hospital, 7:30a-6p

uoflhealth; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

UofL Health is expanding into Specialty Pharmacy at the UofL Hospital campus in Louisville, KY. The Clinical Support Pharmacy Technician assists with clinical and dispensing tasks to support the daily workflow of the ULH Specialty Pharmacy and serves as a liaison with the Outpatient Retail Pharmacy team.

The role involves a mix of clinical support, order entry, collaboration with providers and coordinators, and participation in policy and quality improvement initiatives to ensure safe and

Qualifications

• Experience supporting specialty pharmacy operations.
• Ability to gather and relay clinical information.
• Proficiency with pharmacy IT systems and documentation.

Responsibilities

• Conduct medication adherence and refill calls to patients.
• Enter medication orders accurately in system and obtain patient history.
• Coordinate with medication access coordinators on co-pays and patient assistance.
• Package, label and prepare products for shipping per procedures.
• Support regulatory and accreditation requirements and reporting.

Skills

Clinical communication

Pharmacy software

Patient communication

Labs and immunizations

Tools

Pharmacy IT system

Job description

Primary Location

Ambulatory Care Building - UMC

Address

550 South Jackson St. Louisville, KY 40202

Job Description Summary

Expanding into Specialty Pharmacy at UofL Hospital.

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description

The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.

Essential Functions

CLINICAL

• Conduct medication adherence and refill calls to patients
• Communicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiatives
• Screen phone calls/orders and alert the pharmacist to patient-specific needs
• Gather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider's protocol
• Routinely records medication histories on all patients for completeness and accuracy
• Provide accurate and pertinent clinical documentation in the appropriate pharmacy IT application system
• Alerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber intervention

DISPENSING

• Receives and accurately reads, interprets and enters medication orders in system
• Accurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party information
• Collaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation support
• Packages, labels and prepares final product for shipping in accordance with pharmacy policies and procedures
• Performs duties in documented accordance with requirements of all regulatory and governing bodies
• Performs insurance billing and administrative support functions
• Assists in procurement, receipt and proper storage of drugs and general supplies
• Maintains appropriate stock levels within work area and routinely manages specialty pharmacy inventory

OPERATIONAL

• Initiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulations
• Assist in ensuring department compliance with accreditation, legal, regulatory & safety requirements
• Support and participate in policy & procedure development as related to operational and clinical processes
• Understand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvement
• Other duties as assigned by management

EDUCATIONAL

• Provide education related to specialty pharmacy to meet the needs of patients, pharmacy staff and other healthcare professionals through publications, presentations and/or programs
• Support and help develop objectives to facilitate student and resident training

FINANCIAL

• Ensure cost effective treatment in specialty practice area
• Seek financial remuneration and third-party reimbursement for pharmacy services
• Communicate financial responsibilities with patients effectively and collects payments prior to delivery
• Know and follow all regulations and guidelines pertinent to dispensing medications and supplies to Medicare patients

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits our core values:
• Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
• Excellence : Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.