Specialty Pharmacy Tech, UofL Hospital, 7a-6:30p

University Medical Center, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

UofL Health in Louisville, KY is expanding into Specialty Pharmacy at UofL Hospital. The Clinical Support Pharmacy Technician supports daily workflow in ULH Specialty Pharmacy and serves as liaison with the ACB Outpatient Retail Pharmacy team.

You will assist pharmacists, perform dispensing tasks, conduct patient calls, gather clinical data, and ensure accurate documentation in the pharmacy IT systems while upholding regulatory standards.

Qualifications

• 2+ years of pharmacy work experience, specialty pharmacy preferred.
• High school diploma or GED; state-certified pharmacy technician.
• PTCB certification preferred.
• Ability to follow provider protocols and documentation.

Responsibilities

• Assist pharmacist with patient care and dispensing tasks.
• Conduct medication adherence calls and gather clinical data.
• Process orders and ensure accurate patient histories.
• Coordinate with medication access coordinators for authorizations.

Skills

Pharmaceutical patient care

Customer service

Communication with providers

Pharmacy IT systems

Attention to detail

Education

High school/GED

Registered as pharmacy technician (state license)

PTCB certification preferred

Tools

Cerner

Therigy

EPIC

ScriptPro

Job description

Primary Location: Ambulatory Care Building - UMC Address: 550 South Jackson St. Louisville, KY 40202 Shift: Job Description Summary: Expanding into Specialty Pharmacy at UofL Hospital. UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description: The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.

Essential Functions: CLINICAL Assist pharmacist in providing pharmaceutical care to include (but not limited to): Conduct medication adherence and refill calls to patients Communicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiatives Screen phone calls/orders and alert the pharmacist to patient-specific needs Gather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider’s protocol Routinely records medication histories on all patients for completeness and accuracy Provide accurate and pertinent clinical documentation in the appropriate pharmacy IT application system Alerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber intervention

DISPENSING Receives and accurately reads, interprets and enters medication orders in system Accurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party information Collaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation support Packages, labels and prepares final product for shipping in accordance with pharmacy policies and procedures Performs duties in documented accordance with requirements of all regulatory and governing bodies Performs insurance billing and administrative support functions Assists in procurement, receipt and proper storage of drugs and general supplies Maintains appropriate stock levels within work area and routinely manages specialty pharmacy inventory

OPERATIONAL Initiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulations Assist in ensuring department compliance with accreditation, legal, regulatory & safety requirements Support and participate in policy & procedure development as related to operational and clinical processes Understand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvement Other duties as assigned by management

Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. Adheres to and exhibits our core values: *Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. *Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. Maintains confidentiality and protects sensitive data at all times. Adheres to organizational and department specific safety standards and guidelines. Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Skills, Knowledge or Abilities critical to this role: Knowledge of the standards, techniques and tools relating to pharmaceutical patient care Ensure that prescription order management is organized, prioritized and systematic for insurance investigation, order processing, as well as in the coordination of shipping to the customer Ensure that all prescription orders are processed in a timely manner according to the need by/start date indicated on the order form. Works as a liaison with the ACB Outpatient Retail Pharmacy team to facilitate prescription order processing of specialty pharmacy medications Ensure that all customer service related issues are handled promptly, effectively and in a satisfactory manner Knowledge of mathematical functions, including addition, subtraction, multiplication basic algebra and calculations Knowledge of and/or willingness to learn of the sources and availability of medications, bio-technology products, pharmaceutical supplies and equipment and related items specific to specialty pharmacy Ensure that no prescriptions are left behind or left unfinished at the end of each day by personally reviewing all pending orders yet to ship. Able to problem-solve with decisiveness and urgency through completion and asking for assistance when needed Collaborate with the medication access coordinators and sales partners in the field letting them know of any patient or practice issues/concerns as well as new prescription from new prescribers. Must be detail oriented and have the ability to multitask and complete assignments in a timely manner Willingness to learn and become a specialty pharmacy subject matter expert Customer Service: Strong phone skills Demonstrate superior level of customer service Relate well and communicate effectively with other employees and patients Computer Skills: Ability to use office equipment and automated systems/applications/ software at an acceptable level Microsoft Office: Outlook, Word and Excel Cerner, Therigy, EPIC, other application as required ScriptPro, preferred

Education / Accreditation / Licensure: High school/GED Registered as pharmacy technician with the State Board of Pharmacy Examiners PTCB certification preferred Strong positive references

Experience 2 years or more of work experience in pharmacy, Specialty Pharmacy preferred Minimum 2 years of customer service experience, required UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.